This is primarily a server issue and can be reolved in 3 ways. The easiest is to add a line to your AdminHeader.asp file as follows:

Session.Timeout = x

Where x equals the number of minutes before timing out. So for example, you could make it Session.Timeout=60 to force it to not timeout for 60 minutes.

You can also setup a Session_OnStart script in your global.asa file to set the session.timeout for the whole web site.

The third option is to change the Session Timeout option in IIS but most people don't have access to that with their web hosting service.

If you still experience short timeouts after making one of these changes, it may be that the hosting service has another application in the same application pool as your web site and the other web application has errors which cause your site to be reset as well.

One of our administrators is complaining that he's timing out after 15 minutes during his session and would like an increase. Where can I adjust the setting for this?

Thanks,
Catherine