ProductCart Shopping Cart Software Forums : Automated help desk image request https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sat, 11 Apr 2026 09:23:37 +0000 Sat, 08 Mar 2014 09:23:13 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=5817 <![CDATA[ProductCart Shopping Cart Software Forums]]> https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ <![CDATA[Automated help desk image request : The easiest way we&#039;ve found...]]> https://forum.productcart.com/automated-help-desk-image-request_topic5817_post21877.html#21877 Author: netprofits
Subject: 5817
Posted: 08-March-2014 at 9:23am

The easiest way we've found to add "flags" to products without doing customizations to the admin modules is using the product notes field. We create a unique string like this {flagname:value} which gets added to products as needed, i.e. {RequireImg:1} or just {RequireImg} in this case and it would only be added to those products that require the extra processing.

Then in pc/ordercomplete.asp custom code would need to be added to check if any products in the order included the flag in the notes. If so, create the help desk entry and send the email.

Another option instead of the email would be to show a message at the top of the order complete page with a link to the Help Desk so they can upload their file as soon as they complete the order.

Hope that helps!
]]> Sat, 08 Mar 2014 09:23:13 +0000 https://forum.productcart.com/automated-help-desk-image-request_topic5817_post21877.html#21877 <![CDATA[Automated help desk image request : Sounds like an excellent way to...]]> https://forum.productcart.com/automated-help-desk-image-request_topic5817_post21873.html#21873 Author: Guests
Subject: 5817
Posted: 07-March-2014 at 9:45pm

Sounds like an excellent way to work with the application as designed ... but, yes, I see where you need a "tie in" here to make it work for you.

Thinking rather "off the cuff" here, it seems to me that this could be tied in relatively easily with our HTML Emails add-on -- in that this gives options to do more with order confirmation emails and really highlight certain things in the display if necessary.

Of course, as second email in addition to that could be an option too, but either which way I'm curious what flag in the data would indicate that a product in the order requires this.
]]> Fri, 07 Mar 2014 21:45:49 +0000 https://forum.productcart.com/automated-help-desk-image-request_topic5817_post21873.html#21873 <![CDATA[Automated help desk image request : We want to create a line of...]]> https://forum.productcart.com/automated-help-desk-image-request_topic5817_post21871.html#21871 Author: windowfilmguy
Subject: 5817
Posted: 07-March-2014 at 9:39am

We want to create a line of product which requires the customer to upload a jpg or pdf as part of the order. We understand that the help desk is the way to have customers upload an image into productcart and that all the images/attachments are stored with the order records.

We sell many products that do not require a file upload, so only when a customer purchases a product requiring an upload, we'd like to automatically create a product cart help desk thread and send the customer an email explaining the process.

any one point me in the right direction?

v4.7a with apparel add on
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