ProductCart Shopping Cart Software Forums : upgrade to productcart v4 fail https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Fri, 10 Apr 2026 17:34:57 +0000 Sat, 08 Jun 2013 11:06:23 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=5640 <![CDATA[ProductCart Shopping Cart Software Forums]]> https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ <![CDATA[upgrade to productcart v4 fail : Good news, it seems error has...]]> https://forum.productcart.com/upgrade-to-productcart-v4-fail_topic5640_post21359.html#21359 Author: tnm
Subject: 5640
Posted: 08-June-2013 at 11:06am

Good news, it seems error has been in cache and now its not showing up anymore.
Thanks for your help! I guess it would be good idea to add to documents info about necessity of using master username and password when upgrading.
]]> Sat, 08 Jun 2013 11:06:23 +0000 https://forum.productcart.com/upgrade-to-productcart-v4-fail_topic5640_post21359.html#21359 <![CDATA[upgrade to productcart v4 fail : Generally speaking upgrades do...]]> https://forum.productcart.com/upgrade-to-productcart-v4-fail_topic5640_post21358.html#21358 Author: Greg Dinger
Subject: 5640
Posted: 08-June-2013 at 10:54am

Generally speaking upgrades do go easy. There may have been an underlying issue that this upgrade has now triggered. ]]> Sat, 08 Jun 2013 10:54:27 +0000 https://forum.productcart.com/upgrade-to-productcart-v4-fail_topic5640_post21358.html#21358 <![CDATA[upgrade to productcart v4 fail : There is a lack of info conserning...]]> https://forum.productcart.com/upgrade-to-productcart-v4-fail_topic5640_post21357.html#21357 Author: tnm
Subject: 5640
Posted: 08-June-2013 at 10:40am

There is a lack of info conserning past work done on the store. I am a developer just not ASP one, still I thought upgrading will be easy task, since it doesn't requite coding.

And yes I have broken the live store.

Support ticket is submited but it might take them a while to respond, with now being Saturday.
]]> Sat, 08 Jun 2013 10:40:36 +0000 https://forum.productcart.com/upgrade-to-productcart-v4-fail_topic5640_post21357.html#21357 <![CDATA[upgrade to productcart v4 fail : Well, something has gone wrong....]]> https://forum.productcart.com/upgrade-to-productcart-v4-fail_topic5640_post21356.html#21356 Author: Greg Dinger
Subject: 5640
Posted: 08-June-2013 at 10:35am

Well, something has gone wrong. You probably need to submit a support plan or engage a developer.

Are you upgrading a live store, or did you create a dev copy of the store folder and upgrade that? How urgent is this - have you effectively broken your live environment?]]> Sat, 08 Jun 2013 10:35:09 +0000 https://forum.productcart.com/upgrade-to-productcart-v4-fail_topic5640_post21356.html#21356 <![CDATA[upgrade to productcart v4 fail : Yes, thank you very much using...]]> https://forum.productcart.com/upgrade-to-productcart-v4-fail_topic5640_post21355.html#21355 Author: tnm
Subject: 5640
Posted: 08-June-2013 at 10:28am

Yes, thank you very much using master account information has allowed me to finish upgrade successfully.
Though now when store is live I do see this message when trying to access it as customer:

Microsoft VBScript runtime error '800a000d'

Type mismatch: '[string: ""]'

/store/pc/CustLIv.asp, line 26


And this is CustLIv file lines 25 and 26:

'// If the Customer is a Guest and the page does not allow guests... redirect them somewhere
if ((Session("idCustomer")=0) AND ((session("REGidCustomer")<"1") OR (AllowGuestAccess=0))) OR (Session("idCustomer")>"0" AND session("CustomerGuest")>"0" AND AllowGuestAccess=0) then

I don't know ASP, but maybe its something about numbers being surrounded with double quotes as if they are strings, yet they are evaluated as numbers...
]]> Sat, 08 Jun 2013 10:28:35 +0000 https://forum.productcart.com/upgrade-to-productcart-v4-fail_topic5640_post21355.html#21355 <![CDATA[upgrade to productcart v4 fail : I&#039;m not sure Tom - I don&#039;t...]]> https://forum.productcart.com/upgrade-to-productcart-v4-fail_topic5640_post21354.html#21354 Author: Greg Dinger
Subject: 5640
Posted: 08-June-2013 at 10:24am

I'm not sure Tom - I don't recall. I simply don't perform upgrades without the correct user, and if I'm hired to do an upgrade where the client didn't give that to me, I have a way of retrieving it. So I have not done an upgrade without the correct user in years and I don't recall what might happen in your case.]]> Sat, 08 Jun 2013 10:24:56 +0000 https://forum.productcart.com/upgrade-to-productcart-v4-fail_topic5640_post21354.html#21354 <![CDATA[upgrade to productcart v4 fail : Thanks, good suggestion, I did...]]> https://forum.productcart.com/upgrade-to-productcart-v4-fail_topic5640_post21353.html#21353 Author: tnm
Subject: 5640
Posted: 08-June-2013 at 10:07am

Thanks, good suggestion, I did recieve a login user and pass which is not master account. But would it be normal behaviour that I can't access any admin page until db is updated?
]]> Sat, 08 Jun 2013 10:07:20 +0000 https://forum.productcart.com/upgrade-to-productcart-v4-fail_topic5640_post21353.html#21353 <![CDATA[upgrade to productcart v4 fail : for starters, it sounds like you...]]> https://forum.productcart.com/upgrade-to-productcart-v4-fail_topic5640_post21352.html#21352 Author: Greg Dinger
Subject: 5640
Posted: 08-June-2013 at 9:47am

for starters, it sounds like you are using something other than the master admin user/password. Use that login and see how much farther you get.]]> Sat, 08 Jun 2013 09:47:46 +0000 https://forum.productcart.com/upgrade-to-productcart-v4-fail_topic5640_post21352.html#21352 <![CDATA[upgrade to productcart v4 fail : I forgot to say I was upgrading...]]> https://forum.productcart.com/upgrade-to-productcart-v4-fail_topic5640_post21351.html#21351 Author: tnm
Subject: 5640
Posted: 08-June-2013 at 9:07am

I forgot to say I was upgrading to v 4.5 which is what is downloaded by "check for updates" button.]]> Sat, 08 Jun 2013 09:07:54 +0000 https://forum.productcart.com/upgrade-to-productcart-v4-fail_topic5640_post21351.html#21351 <![CDATA[upgrade to productcart v4 fail : Hello.I upgraded pc to v4 as described...]]> https://forum.productcart.com/upgrade-to-productcart-v4-fail_topic5640_post21350.html#21350 Author: tnm
Subject: 5640
Posted: 08-June-2013 at 8:43am

Hello.
I upgraded pc to v4 as described here http://wiki.earlyimpact.com/updates/v4_upgrade_instructions ,
problems started at database update step.

In browser, going to siteroot/store/admin/menu.asp shows page can't be found and address bar goes to menu.asp?msg=You+do+not+have+enough+permissions+to+access+the+selected+page.

Manually going to siteroot/store/admin/upddb_v45.asp shows page isn't redirecting properly.

Please any ideas on steps to diagnose and solve this problem? I don't know much about state of productcart before upgrade because it was installed by someone else. I know its not PPD version and I applied correct upgrade.
]]> Sat, 08 Jun 2013 08:43:11 +0000 https://forum.productcart.com/upgrade-to-productcart-v4-fail_topic5640_post21350.html#21350