ProductCart Shopping Cart Software Forums : Customers Losing Carts https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sat, 11 Apr 2026 13:53:56 +0000 Wed, 24 Apr 2013 20:23:02 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=5574 <![CDATA[ProductCart Shopping Cart Software Forums]]> https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ <![CDATA[Customers Losing Carts : We&#039;ll submit this as a ticket,...]]> https://forum.productcart.com/customers-losing-carts_topic5574_post21230.html#21230 Author: Polly
Subject: 5574
Posted: 24-April-2013 at 8:23pm

We'll submit this as a ticket, with the details above, plus I will write up the other (stranger but related) issue of some (older) saved carts getting my newest cart's contents, but the newest cart is gone.  I assume it is related so it may help solve the mystery.
I may be able to replicate this in someone else's shop too, if that would help!
]]> Wed, 24 Apr 2013 20:23:02 +0000 https://forum.productcart.com/customers-losing-carts_topic5574_post21230.html#21230 <![CDATA[Customers Losing Carts : Matt wrote:Once the customer...]]> https://forum.productcart.com/customers-losing-carts_topic5574_post21218.html#21218 Author: Polly
Subject: 5574
Posted: 22-April-2013 at 11:19am

Originally posted by Matt Matt wrote:

Once the customer comes back the cart is automatically restored.

That is definitely true when they are **not** logged in.

But, sometimes when they **are** logged in, the most-recent saved cart is gone.  Which is very frustrating for them if they spent a few hours shopping, have 40+ lines in their cart, and were ready to place their order.
I've been able to replicate this about 50% of the times I've tried.  It's just gone.

Occasionally when I return, my active saved cart is gone, but my second-most-recent saved cart has my "current" cart's contents.
]]> Mon, 22 Apr 2013 11:19:53 +0000 https://forum.productcart.com/customers-losing-carts_topic5574_post21218.html#21218 <![CDATA[Customers Losing Carts : Sometimes people have issues with...]]> https://forum.productcart.com/customers-losing-carts_topic5574_post21212.html#21212 Author: Matt
Subject: 5574
Posted: 19-April-2013 at 9:08pm

Sometimes people have issues with premature session loss due to incorrect server settings. However, it sounds like a normal timeout in your case.  The default timeout on the server is usually 20 minutes.  It ensures the server is not wasting resources on sessions that are inactive.  Once the customer comes back the cart is automatically restored.]]> Fri, 19 Apr 2013 21:08:09 +0000 https://forum.productcart.com/customers-losing-carts_topic5574_post21212.html#21212 <![CDATA[Customers Losing Carts : We&#039;ve had some weird behaviors...]]> https://forum.productcart.com/customers-losing-carts_topic5574_post21210.html#21210 Author: whizzinpc
Subject: 5574
Posted: 19-April-2013 at 8:00pm

We've had some weird behaviors with the carts not being saved also. I think it has something to do with when your logged in and you add stuff to your cart then your session times out and the cart is gone. Sometimes people will go to checkout and fill out the first part that creates an account then they linger around or go back and decide to keep shopping.... and eventually they will lose the cart.
]]> Fri, 19 Apr 2013 20:00:08 +0000 https://forum.productcart.com/customers-losing-carts_topic5574_post21210.html#21210 <![CDATA[Customers Losing Carts : In the last few months, we&#039;ve...]]> https://forum.productcart.com/customers-losing-carts_topic5574_post21208.html#21208 Author: Polly
Subject: 5574
Posted: 18-April-2013 at 8:01pm

In the last few months, we've had increasing numbers of customers complain that their cart gets lost, and sometimes I've managed to replicate it.

It only happens to customers who are logged in. And only to people who have left their cart for a period of time, perhaps a half-hour or more.  

The rest is a little hazy.

Some of them had a named saved cart that got lost; others lost their only (default-named) cart.

Here are some of my test results:

1) I logged in at 9:08 with 3 items already in my cart. I didn't name my cart; I walked away and returned at 9:54 - the cart was gone.  (I did not make a note of what page I left it sitting at.)

2) Logged in, Saved cart with name "Testing" - Searched for an item, then sat at the search screen and went to a meeting. Returned an hour later - cart was gone. No cart named Testing, and top default-named cart was an old date with old items.  

3) Same test, same results, but I left it sitting at the View Cart page.

I believe I've gotten this message each time:
Your cart is empty.

View saved shopping carts. (You may need to log back in.) Thank you!

 

4) I did a long series of tests with named carts and had some very strange results. Sometimes my newest-named cart was gone, but the PREVIOUSLY-named cart had my newest cart's items!
I can write this up too, but it's rather long and messy so if you don't need it, I'd rather not.

We don't currently have any add-ons for saved carts or saved sessions, since the session saver is now built in, and the carts SAVE fine; they just sometimes disappear.  I assume it happens when the customer gets auto-logged out.

The only setting we can find for saved carts is for restoring them when returning to the store, and that works fine. (It always works when you weren't logged in.)

It *generally* seems that if you left our site / closed your browser promptly after the last time you viewed your cart, you were safe.   

We can't retrieve these orders for our customers, because they didn't actually go through checkout and get to the Payment page, so there is nothing in the Incompletes. They are just plain gone.

Help!
]]> Thu, 18 Apr 2013 20:01:11 +0000 https://forum.productcart.com/customers-losing-carts_topic5574_post21208.html#21208