ProductCart Shopping Cart Software Forums : Make Gift Certificate Information Required

Make Gift Certificate Information Required : Sounds suspiciously like you maybe...

Wed, 09 Jan 2013 23:48:18 +0000

Author: Guests
Subject: 5390
Posted: 09-January-2013 at 11:48pm

Sounds suspiciously like you maybe had caps lock on the first time around.

Make Gift Certificate Information Required : Weird, I just tried to register...

Wed, 09 Jan 2013 20:03:04 +0000

Author: BradleyB
Subject: 5390
Posted: 09-January-2013 at 8:03pm

Weird, I just tried to register a test user and it worked on the first try. I'm using Google Chrome.

Make Gift Certificate Information Required : Brad, Which browser did you use...

Wed, 09 Jan 2013 17:51:34 +0000

Author: Hamish
Subject: 5390
Posted: 09-January-2013 at 5:51pm

Brad, Which browser did you use for the sign-up? It's working OK for me with firefox.

Make Gift Certificate Information Required : I'll add an enhancement request...

Wed, 09 Jan 2013 17:43:56 +0000

Author: Hamish
Subject: 5390
Posted: 09-January-2013 at 5:43pm

I'll add an enhancement request so that the developers take a proper look at this issue.
Brad, thanks for the note about the forum sign-up - I'll investigate.

Make Gift Certificate Information Required : Hi Bradley,I just had a look under...

Wed, 09 Jan 2013 16:16:08 +0000

Author: Guests
Subject: 5390
Posted: 09-January-2013 at 4:16pm

Hi Bradley,

I just had a look under the hood here and it turns out this is very easy to work around.

To enable the control panel to send out a gift certificate email when the customer did not use this option while checking out, open /pcadmin/OrdDetails.asp and find the following:

								if not rsGCObj.eof then
								Gc_ReName=rsGCObj("pcOrd_GcReName")
								Gc_ReEmail=rsGCObj("pcOrd_GcReEmail")
								Gc_ReMsg=rsGCObj("pcOrd_GcReMsg")

Immediately after this, end the if argument so that it now reads:

								if not rsGCObj.eof then
								Gc_ReName=rsGCObj("pcOrd_GcReName")
								Gc_ReEmail=rsGCObj("pcOrd_GcReEmail")
								Gc_ReMsg=rsGCObj("pcOrd_GcReMsg")
								end if

Then remove or comment out the original "end if" down here:

								<%'end if
						END IF
						'***************************************
						'* END - GIFT CERTIFICATE INFO
						'***************************************

Obviously there would not have been an original message, so admin would need to use the option to "resend" the email with a new message.

Make Gift Certificate Information Required : Sean@WMS wrote:However, the...

Wed, 09 Jan 2013 14:09:20 +0000

Author: BradleyB
Subject: 5390
Posted: 09-January-2013 at 2:09pm

Sean@WMS wrote:

However, the biggest improvement would be to enable admin to send out a GC email if the customer had skipped that on checkout. That is, the option for admin to re-send the email only shows if the customer had actually used that option on checkout. If they hadn't, then admin has no way to shoot out a GC email to anyone (only way for them to do it is to create a new order for the customer -- with all of the headaches that brings, such has having to void the original GC, etc.).

Agreed, we just dealt with this issue again today.

BRAD

P.S. I just registered for a forum account today and after 10+ attempts I think I have determined the Security Code must be entered with lowercase letters, this is opposite of the on screen instructions, which indicate the letters and numbers must be entered as they appear.

Make Gift Certificate Information Required : My two sense on this, having run...

Wed, 02 Jan 2013 16:43:56 +0000

Author: Guests
Subject: 5390
Posted: 02-January-2013 at 4:43pm

My two sense on this, having run into a lot of user confusion (both customers and merchants) vis a vis our HTML Formatted Emails add-on, which formats these GC emails to look like gift certificates, is that this section of the checkout should suggest that the user either email it to themselves, or to their recipient.

However, the biggest improvement would be to enable admin to send out a GC email if the customer had skipped that on checkout. That is, the option for admin to re-send the email only shows if the customer had actually used that option on checkout. If they hadn't, then admin has no way to shoot out a GC email to anyone (only way for them to do it is to create a new order for the customer -- with all of the headaches that brings, such has having to void the original GC, etc.).

Make Gift Certificate Information Required : I've edited the relevant...

Sun, 30 Dec 2012 16:07:11 +0000

Author: rotokirby
Subject: 5390
Posted: 30-December-2012 at 4:07pm

I've edited the relevant portion in the languages.asp to make it clearer, but I still think it needs more attention.

We'll continue to offer electronic Gift Certificates as it is a nice service to our customers, but the system in place currently really leaves a lot to be desired.

I'd love to see some attention paid to Gift Certificates in the upcoming releases, perhaps to at least notify the store owner if the buyer chose not to enter a recipient, that way we can follow up.

Edited by rotokirby - 30-December-2012 at 4:19pm

Make Gift Certificate Information Required : Then perhaps that should somehow...

Sun, 30 Dec 2012 15:56:07 +0000

Author: rotokirby
Subject: 5390
Posted: 30-December-2012 at 3:56pm

Then perhaps that should somehow be made clearer to the customer... we had a rash of gift certificate related problems this holiday season that I'd frankly like to avoid.

I'll have to look at the messages and see if we can't, at least, make it clear that if you choose not to enter a recipient you'll get the code because our customers aren't understanding that, and because it's just tacked onto the end of the confirmation email people aren't seeing it, apparently.

Make Gift Certificate Information Required : Hi, Leaving it optional means...

Sun, 30 Dec 2012 15:33:00 +0000

Author: Hamish
Subject: 5390
Posted: 30-December-2012 at 3:33pm

Hi, Leaving it optional means the customer can choose to deliver it now, or send it on themselves later. I'm guessing that on many occasions customers are buying them to give as a present, so immediate delivery would usually not be desirable unless it is being purchased on the appropriate day.