ProductCart Shopping Cart Software Forums : Customer gets logged out

ProductCart Shopping Cart Software Forums : Customer gets logged out https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sat, 11 Apr 2026 18:04:28 +0000 Thu, 08 Nov 2012 15:41:38 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=5344 <![CDATA[ProductCart Shopping Cart Software Forums]]> https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ <![CDATA[Customer gets logged out : Hi Gary,Please check on this:ASP...]]> https://forum.productcart.com/customer-gets-logged-out_topic5344_post20441.html#20441 Author: Guests
Subject: 5344
Posted: 08-November-2012 at 3:41pm

Hi Gary,

Please check on this:

ASP Session Properties must be configured in IIS 7 with keepSessionIdSecure/"New ID On Secure Connection" set to false

This will mitigate against the user ending up with different carts under HTTP and HTTPS.

]]> Thu, 08 Nov 2012 15:41:38 +0000 https://forum.productcart.com/customer-gets-logged-out_topic5344_post20441.html#20441 <![CDATA[Customer gets logged out : I don't see it as a timeout...]]> https://forum.productcart.com/customer-gets-logged-out_topic5344_post20438.html#20438 Author: mrindian
Subject: 5344
Posted: 07-November-2012 at 8:20pm

I don't see it as a timeout or session issue - If it works on my computer logged in as him, and another computer here, and testing two different browsers (IE & firefox) if it was a issue with www and not using www I would see it.

Any other ideas?

Gary

]]> Wed, 07 Nov 2012 20:20:55 +0000 https://forum.productcart.com/customer-gets-logged-out_topic5344_post20438.html#20438 <![CDATA[Customer gets logged out : Hi, See http://wiki.earlyimpac...]]> https://forum.productcart.com/customer-gets-logged-out_topic5344_post20437.html#20437 Author: Hamish
Subject: 5344
Posted: 07-November-2012 at 7:53pm

Hi, See http://wiki.earlyimpact.com/developers/timeout-issues it will almost certainly be a loss of session. Have you ensured there is a redirect to www if the customer leaves it out?]]> Wed, 07 Nov 2012 19:53:52 +0000 https://forum.productcart.com/customer-gets-logged-out_topic5344_post20437.html#20437 <![CDATA[Customer gets logged out : Hi - Running PC 3.51 upgrading...]]> https://forum.productcart.com/customer-gets-logged-out_topic5344_post20436.html#20436 Author: mrindian
Subject: 5344
Posted: 07-November-2012 at 7:18pm

Hi - Running PC 3.51 upgrading soon...

But anyways.....

Spent 25min on the phone with a customer.

He can log in to PC - and then clicks the button to "start shopping"

This brings him to the main page where he sees his special pricing level.

However - if he clicks on the left side menu tree items PC logs him out, which can be verified by looking at the right side column where it says customer account: login/register

A back arrow takes him back. If he searches for an item, he is also logged out.

I can not ducplicate the problem on my end, It works on my computer when I log in. He is using IE (he could only tell me he bought the computer in the past 6 months) not the version level.

I asked him to get firefox or chrome, he said why should he change just for my website.

I thought it was a cookie or security setting error - but we checked and he is set at medium like my computer is in the IE settings.

Any ideas?

Thanks.

]]> Wed, 07 Nov 2012 19:18:11 +0000 https://forum.productcart.com/customer-gets-logged-out_topic5344_post20436.html#20436