ProductCart Shopping Cart Software Forums : Reset Customer Password https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sun, 12 Apr 2026 04:31:59 +0000 Tue, 08 Nov 2011 19:33:02 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=4838 <![CDATA[ProductCart Shopping Cart Software Forums]]> https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ <![CDATA[Reset Customer Password : Anyone have any idea about why...]]> https://forum.productcart.com/reset-customer-password_topic4838_post18645.html#18645 Author: macleather
Subject: 4838
Posted: 08-November-2011 at 7:33pm

Anyone have any idea about why we can't check the Reset Password box, enter a new password and get the system to accept it?

Thanks
]]> Tue, 08 Nov 2011 19:33:02 +0000 https://forum.productcart.com/reset-customer-password_topic4838_post18645.html#18645 <![CDATA[Reset Customer Password : Hi All,Had a customer who had...]]> https://forum.productcart.com/reset-customer-password_topic4838_post18627.html#18627 Author: macleather
Subject: 4838
Posted: 07-November-2011 at 12:33pm

Hi All,

Had a customer who had purchased an item and registered with a password. He then attempted to check on his order a couple of days later and was told his email or password was invalid. He clicked on forgot password but never received a new one. Did this a couple of times.

I went into his account and the email address is correct. I then attempted to reset his password via the image below but got the error message at the top of the image. Am I able to reset the password on his account? If so, what am I doing wrong.

Thanks


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