https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sun, 12 Apr 2026 04:50:49 +0000 Thu, 20 Oct 2011 21:49:28 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=4809 https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ https://forum.productcart.com/incomplete-orders-issue_topic4809_post18534.html#18534 Author: dwlevy
Subject: 4809
Posted: 20-October-2011 at 9:49pm

Hello,

We just updated our store to version 4.1SP2 and have noticed an increase in incomplete orders. We know that is to be expected with PC version 4.x compared to 3.x, but we have encountered a situation we've never seen before.

Today an order was placed in the store that was marked as incomplete, but we received the credit card authorization confirmation from Authorize.net. We manually updated the order status to pending, but we were wondering what might have caused that to happen? We are also contacting the customer to make sure they know the order was successfully completed.

Has anyone seen this before?

Thanks!
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