https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sun, 12 Apr 2026 03:27:25 +0000 Fri, 08 Jul 2011 18:40:45 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=4607 https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ https://forum.productcart.com/notifying-affiliates-when-order-is-cancelled_topic4607_post17942.html#17942 Author: macleather
Subject: 4607
Posted: 08-July-2011 at 6:40pm

I have experienced a similar issue regarding affiliates. Not with cancelled sales but with returns. It seems that no credit is issued in the reports for an item that is returned where an affiliate received a prior commission. I asked about this before but didn't get an answer. Maybe EI can take a look at the logic.]]> Fri, 08 Jul 2011 18:40:45 +0000 https://forum.productcart.com/notifying-affiliates-when-order-is-cancelled_topic4607_post17942.html#17942 https://forum.productcart.com/notifying-affiliates-when-order-is-cancelled_topic4607_post17941.html#17941 Author: highgravity
Subject: 4607
Posted: 08-July-2011 at 1:04pm

I have discovered that even though affiliates are notified when a commission is earned, they are not notified if an order that earned them a commission is cancelled. It just disappears from the reports.

One of our affiliates noticed a commission that he received a notice on wasn't listed in the reports and he didn't receive the commission.

Is there a quick fix to address this?

]]> Fri, 08 Jul 2011 13:04:07 +0000 https://forum.productcart.com/notifying-affiliates-when-order-is-cancelled_topic4607_post17941.html#17941