https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sun, 12 Apr 2026 13:35:14 +0000 Tue, 19 Apr 2011 18:51:59 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=4433 https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ https://forum.productcart.com/usps-web-service-issues_topic4433_post17349.html#17349 Author: Matt
Subject: 4433
Posted: 19-April-2011 at 6:51pm

Hamish is of course correct, but I wanted to add something.  In very rare cases the issue with USPS is that their servers are not down, but rather just not responding in a timely manner (more than just sluggish).  Had they been down ProductCart would have displayed the "no results" style message.  In other words, ProductCart doesn't get an error and is perpetually waiting for the response (until the timeout specified in the script).  There is a fine line between giving USPS enough time to respond on a bad day, and the amount of time a customer will wait before we need to display a message.  There is an item in our tracking system for this issue.  I’ll check on the status, but from memory it was already in testing for the next release.  If the server is still not responding please open a ticket so we can provide assistance.

]]> Tue, 19 Apr 2011 18:51:59 +0000 https://forum.productcart.com/usps-web-service-issues_topic4433_post17349.html#17349 https://forum.productcart.com/usps-web-service-issues_topic4433_post17348.html#17348 Author: Hamish
Subject: 4433
Posted: 19-April-2011 at 6:28pm

Hi Nicholas, Yes, you can set the store to allow checkout even when rates are not returned - see http://wiki.earlyimpact.com/productcart/shipping-no_shipping_rates_returned

]]> Tue, 19 Apr 2011 18:28:20 +0000 https://forum.productcart.com/usps-web-service-issues_topic4433_post17348.html#17348 https://forum.productcart.com/usps-web-service-issues_topic4433_post17346.html#17346 Author: nicholas_head
Subject: 4433
Posted: 19-April-2011 at 2:15pm

Yesterday it seemed that USPS's price API went down again for a short while. This affected our cart, basically making it so people can't check out.

1) Is there a "fallback" method for ProductCart, in case it can't reach USPS/UPS?

2) Has anyone else experienced this sort of issue?

Thanks,
Nicholas]]> Tue, 19 Apr 2011 14:15:11 +0000 https://forum.productcart.com/usps-web-service-issues_topic4433_post17346.html#17346