ProductCart Shopping Cart Software Forums : Entering phone orders https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sun, 12 Apr 2026 14:47:51 +0000 Fri, 18 Mar 2011 03:19:03 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=4370 <![CDATA[ProductCart Shopping Cart Software Forums]]> https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ <![CDATA[Entering phone orders : Brett wrote: the shipping and...]]> https://forum.productcart.com/entering-phone-orders_topic4370_post17120.html#17120 Author: ProductCart
Subject: 4370
Posted: 18-March-2011 at 3:19am

Originally posted by Brett Brett wrote:

[...] the shipping and billing info is entered from the previous order, whether or not a customer account was created.


This is concerning. What version are you using?]]> Fri, 18 Mar 2011 03:19:03 +0000 https://forum.productcart.com/entering-phone-orders_topic4370_post17120.html#17120 <![CDATA[Entering phone orders : cpgmar wrote:My issue still...]]> https://forum.productcart.com/entering-phone-orders_topic4370_post17117.html#17117 Author: Greg Dinger
Subject: 4370
Posted: 17-March-2011 at 11:43pm

Originally posted by cpgmar cpgmar wrote:

My issue still exists and has nothing to do with the restore cart issues although I have had reports of customers being logged out of the system while shopping.  How can I clear the sessions in between customer call in orders?  Do I have to close the browser completely before starting a new order through the control panel?
 
For those following this, the problem with Cindy's store is not reflective of a clean unaltered store.  Due to very significant mods in her store, which is running 4.04, she is not running the latest code.  And it is the 4.1 code that has the latest support for admin-triggered ordering.  There's a bit of work to be done here to retrofit that code into her store, and likely a complete 4.5 upgrade this summer.
]]> Thu, 17 Mar 2011 23:43:59 +0000 https://forum.productcart.com/entering-phone-orders_topic4370_post17117.html#17117 <![CDATA[Entering phone orders : We are constantly taking phone...]]> https://forum.productcart.com/entering-phone-orders_topic4370_post17115.html#17115 Author: Brett
Subject: 4370
Posted: 17-March-2011 at 9:14pm

We are constantly taking phone orders, 99% of which are from new customers. The only issue we ever run into is taking two consecutive orders. When you complete an order and immediately start on another (probably even not immediately), the shipping and billing info is entered from the previous order, whether or not a customer account was created. The easiest way to clear this seems to be to to the customer account home area and pressing logout, or even just going there. It appears to clear the sessions.

The only thing I would like to see is an easier way to generate and send quotes, for example for customers who have not yet created an account.

It would also be nice if it was easier to give custom discounts. Currently we have one guy who is constantly creating custom coupons and as a result our discount area is flooded with all of these one-time-use custom coupons for random amounts off.]]> Thu, 17 Mar 2011 21:14:47 +0000 https://forum.productcart.com/entering-phone-orders_topic4370_post17115.html#17115 <![CDATA[Entering phone orders : We don&#039;t know how else to...]]> https://forum.productcart.com/entering-phone-orders_topic4370_post17114.html#17114 Author: ProductCart
Subject: 4370
Posted: 17-March-2011 at 7:38pm

We don't know how else to say it : "adminPlaceOrder.asp" clears all sessions. It is technically impossible that the customer session is not cleared.

Please submit a support ticket and tell us exactly which steps you are taking. Something is not right.

If needed, we can set up a conference call and do a screen share so that we see exactly what you are doing.

Of course, prior to that we need to be 100% sure that you are using the same source code that we are looking at.]]> Thu, 17 Mar 2011 19:38:10 +0000 https://forum.productcart.com/entering-phone-orders_topic4370_post17114.html#17114 <![CDATA[Entering phone orders : My issue still exists and has...]]> https://forum.productcart.com/entering-phone-orders_topic4370_post17113.html#17113 Author: cpgmar
Subject: 4370
Posted: 17-March-2011 at 7:31pm

My issue still exists and has nothing to do with the restore cart issues although I have had reports of customers being logged out of the system while shopping.  How can I clear the sessions in between customer call in orders?  Do I have to close the browser completely before starting a new order through the control panel?]]> Thu, 17 Mar 2011 19:31:18 +0000 https://forum.productcart.com/entering-phone-orders_topic4370_post17113.html#17113 <![CDATA[Entering phone orders : Thanks for that. It should...]]> https://forum.productcart.com/entering-phone-orders_topic4370_post17109.html#17109 Author: intour
Subject: 4370
Posted: 17-March-2011 at 3:00pm

Thanks for that.
 
It should make it manageable until a permanaent fix is available.
 
Nigel
]]> Thu, 17 Mar 2011 15:00:05 +0000 https://forum.productcart.com/entering-phone-orders_topic4370_post17109.html#17109 <![CDATA[Entering phone orders : Hi Nigel, There are actually a...]]> https://forum.productcart.com/entering-phone-orders_topic4370_post17108.html#17108 Author: ProductCart
Subject: 4370
Posted: 17-March-2011 at 2:01pm

Hi Nigel,
There are actually a couple of different issues here:

  • Items are reloaded into the cart: this is because the "Restore Shopping Cart" feature is ON and ProductCart believes that you are a customer returning to the store (since the same browser is being used). This brings up a good point: the Restore Shopping Cart feature should be disabled automatically when you are loading the storefront via the "Place Order" feature from the Control Panel. We'll work on this before the next version is out.

  • Customer is logged out when clearing a restored cart: this is an open issue that has not been fixed yet. It is on our "To Do" list. It happens very rarely as in 99% of the cases a customer that sees that message is not currently logged in (it's a customer that is returning to the store, with a new browser session, therefore not logged in). For now, do not use the "Clear Cart" button, but rather view the cart and remove items directly from it.


NOTE: the Restore Shopping Cart feature DOES NOT restore the customer session. The customer session is started because you are using the "Place Order" feature from the Control Panel. Hope this makes sense.

Edited by earlyimp - 17-March-2011 at 2:02pm]]> Thu, 17 Mar 2011 14:01:42 +0000 https://forum.productcart.com/entering-phone-orders_topic4370_post17108.html#17108 <![CDATA[Entering phone orders : One of my customers is experiencing...]]> https://forum.productcart.com/entering-phone-orders_topic4370_post17107.html#17107 Author: intour
Subject: 4370
Posted: 17-March-2011 at 1:27pm

One of my customers is experiencing the same thing V404 BTO. I checking it out and although it is allowing me to log in as the new customer by using a new window the previous order for the other customer is loaded into the cart which then needs to be cleared. This logs me out of the sesion I was in.
 
When was the fix put in place? Before ot after V404.
 
thanks
 
Nigel
 
 
]]> Thu, 17 Mar 2011 13:27:49 +0000 https://forum.productcart.com/entering-phone-orders_topic4370_post17107.html#17107 <![CDATA[Entering phone orders : Matt, I will do some tests to...]]> https://forum.productcart.com/entering-phone-orders_topic4370_post17100.html#17100 Author: bodyexposed
Subject: 4370
Posted: 16-March-2011 at 6:02am

Matt, I will do some tests to confirm that the problem can be replicated.]]> Wed, 16 Mar 2011 06:02:05 +0000 https://forum.productcart.com/entering-phone-orders_topic4370_post17100.html#17100 <![CDATA[Entering phone orders : @bodyexposed - Placing the order...]]> https://forum.productcart.com/entering-phone-orders_topic4370_post17098.html#17098 Author: Matt
Subject: 4370
Posted: 15-March-2011 at 9:55pm

@bodyexposed - Placing the order from the control panel should clear your sessions, just the same as logging out in the storefront. I would like to understand the entire process you are going through.  Can you open a ticket and provide the exact steps to replicate the issue?
]]> Tue, 15 Mar 2011 21:55:58 +0000 https://forum.productcart.com/entering-phone-orders_topic4370_post17098.html#17098