https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sun, 12 Apr 2026 16:00:39 +0000 Wed, 02 Mar 2011 13:58:52 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=4344 https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ https://forum.productcart.com/incomplete-orders_topic4344_post16953.html#16953 Author: bodyexposed
Subject: 4344
Posted: 02-March-2011 at 1:58pm

How do you know they're using Paypal ?]]> Wed, 02 Mar 2011 13:58:52 +0000 https://forum.productcart.com/incomplete-orders_topic4344_post16953.html#16953 https://forum.productcart.com/incomplete-orders_topic4344_post16952.html#16952 Author: whizzinpc
Subject: 4344
Posted: 02-March-2011 at 1:46pm

We have also received phone calls that customers don't see the continue button and they get stuck at billing info screen. They always seem to be using paypal. ]]> Wed, 02 Mar 2011 13:46:50 +0000 https://forum.productcart.com/incomplete-orders_topic4344_post16952.html#16952 https://forum.productcart.com/incomplete-orders_topic4344_post16950.html#16950 Author: ProductCart
Subject: 4344
Posted: 02-March-2011 at 1:16pm

There must be a problem in the file set that you are using on the store. Please submit a support ticket so that we can take a closer look.]]> Wed, 02 Mar 2011 13:16:20 +0000 https://forum.productcart.com/incomplete-orders_topic4344_post16950.html#16950 https://forum.productcart.com/incomplete-orders_topic4344_post16949.html#16949 Author: bodyexposed
Subject: 4344
Posted: 02-March-2011 at 4:20am

I also get occasional emails from customers with the same problem. One was received yesterday, saying:

In the checkout screen, you check your billing info, then tick to agree the terms and click Continue. The screen changes but there's no way of continuing! My browser is IE8.

It appears that the Delivery Address section is not appearing, or that it does not have a Continue button. The order does not get as far as being saved to the database. I have asked the customer for more details but he has not responded; this is not the first time I have received this complaint.
]]> Wed, 02 Mar 2011 04:20:23 +0000 https://forum.productcart.com/incomplete-orders_topic4344_post16949.html#16949 https://forum.productcart.com/incomplete-orders_topic4344_post16948.html#16948 Author: ProductCart
Subject: 4344
Posted: 01-March-2011 at 9:21pm

Hi Josh,

There is extensive documentation on Incomplete Orders is the ProductCart WIKI. Please start there and let us know if you have additional questions.]]> Tue, 01 Mar 2011 21:21:14 +0000 https://forum.productcart.com/incomplete-orders_topic4344_post16948.html#16948 https://forum.productcart.com/incomplete-orders_topic4344_post16947.html#16947 Author: joshs
Subject: 4344
Posted: 01-March-2011 at 9:08pm

At what point does the saved cart get moved to "incomplete?"

Thanks]]> Tue, 01 Mar 2011 21:08:35 +0000 https://forum.productcart.com/incomplete-orders_topic4344_post16947.html#16947 https://forum.productcart.com/incomplete-orders_topic4344_post16946.html#16946 Author: ProductCart
Subject: 4344
Posted: 01-March-2011 at 7:29pm

The order has not yet been saved to the database at that point, so this is perfectly possible. Could they be using IE 9? See this thread.]]> Tue, 01 Mar 2011 19:29:22 +0000 https://forum.productcart.com/incomplete-orders_topic4344_post16946.html#16946 https://forum.productcart.com/incomplete-orders_topic4344_post16945.html#16945 Author: joshs
Subject: 4344
Posted: 01-March-2011 at 7:15pm

I get emails from customers that say they can't check out at least once a day.

Specifically they get stuck on the shipping rates portion of the one page checkout. FYI - I have added the latest update of Jquery / product files concerning the issue.

But when I go to look at the customers incomplete order it doesn't exist. At first I thought the customer was lying and just wanted an excuse to place a phone order (not a big deal, we will take your money in whatever way you want to transfer it.)

To the point:

Is there a way to get to the onepagecheckout.asp and not result in an incomplete order if abandoned?

It seems that most phone calls or emails from customers that claim there is an issue 50% of the time don't have an incomplete order to back up the story.

Any ideas???]]> Tue, 01 Mar 2011 19:15:28 +0000 https://forum.productcart.com/incomplete-orders_topic4344_post16945.html#16945