https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sun, 12 Apr 2026 16:05:41 +0000 Mon, 11 Apr 2011 16:53:22 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=4187 https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ https://forum.productcart.com/gift-certificate-problem_topic4187_post17285.html#17285 Author: caughlan
Subject: 4187
Posted: 11-April-2011 at 4:53pm

I guess I had assumed that my support ticket was closed because there was nothing else to look into... EI had already been into my control panel to take a look etc. but hopefully this convo will help if anyone else has this problem in the future.

GC orders placed through PP are complete and processed, GC code is generated and visible to me in the control panel. The ONLY problem is that emails aren't generated to anyone. They are generated for all other orders etc from gift registries to regular orders. Never a problem. Only GC via PP won't generate emails.

When I bypass Paypal and simply have a credit card field visible for offline payments, an email is successfully generated to the buyer and to the store owner. But still none to the recipient.
(which is why everyone thought it was a PP issue I suppose)

I never edited my GC files after installing V4 (I even did a clean install of it to avoid upgrade issues), but that's when my GCs stopped working. And why we assumed I would have to upgrade PC again before any further trouble shooting could take place.
]]> Mon, 11 Apr 2011 16:53:22 +0000 https://forum.productcart.com/gift-certificate-problem_topic4187_post17285.html#17285 https://forum.productcart.com/gift-certificate-problem_topic4187_post17283.html#17283 Author: ProductCart
Subject: 4187
Posted: 11-April-2011 at 12:48pm

Hi Stacelynn,

When you say: "order is generated either way...", could you clarify whether the order remains "Incomplete" in ProductCart or whether it appears as processed, and it is simply the e-mail messages that are not being sent?

If the order remains "Incomplete", then the issue is that ProductCart is not getting the notification from PayPal that the order has been paid for and we need to focus on that. There were issues with Instant Payment Notifications in late 2010, PayPal indicated that they were resolved, but we also issued a patch to get around the problem. That is the patch mentioned earlier in this thread, which can be downloaded here: http://www.earlyimpact.com/productcart/technical-support.asp#newIssues

If the order is "Pending" or "Processed", then there is no issue with PayPal, but rather with the e-mails not being sent. There could be many reasons why e-mails are not being sent.

Please clarify the above so that we can recommend the best next step.

Edited by earlyimp - 11-April-2011 at 12:50pm]]> Mon, 11 Apr 2011 12:48:37 +0000 https://forum.productcart.com/gift-certificate-problem_topic4187_post17283.html#17283 https://forum.productcart.com/gift-certificate-problem_topic4187_post17282.html#17282 Author: caughlan
Subject: 4187
Posted: 11-April-2011 at 11:57am

Order is generated either way, no emails are generated though. That's where the problem lies. No confirmation to the buyer, recipient, or me. Order shows up in the back end as processed and ready to go though. IPN and all associated PP files are checked, double checked, triple checked. We've done everything we can up to this point short of reinstalling PC (including through a support ticket). Nothing.

Perhaps when we have time to upgrade PC to a newer version the problem will mysteriously disappear. Or if we use a processor other than paypal.

Thanks for you advice!
]]> Mon, 11 Apr 2011 11:57:16 +0000 https://forum.productcart.com/gift-certificate-problem_topic4187_post17282.html#17282 https://forum.productcart.com/gift-certificate-problem_topic4187_post17278.html#17278 Author: Matt
Subject: 4187
Posted: 10-April-2011 at 4:47pm

If you checkout with PayPal and click the button to return to the store does the order go through?  If this issue only occurs when you do not click the button to return to the store, then I would triple check those PayPal settings.  Look for typos in your IPN URL and make sure auto return is "Off".  The "Auto Return" and the "Payment Data Transfer" buttons must both be turned to the off position.This exact issue has been reported dozens of times over the years and just about every time it turns out to be the settings.  In the other rare cases it was the new PayPal bug, but we created a workaround for that in the latest patch. 
]]> Sun, 10 Apr 2011 16:47:07 +0000 https://forum.productcart.com/gift-certificate-problem_topic4187_post17278.html#17278 https://forum.productcart.com/gift-certificate-problem_topic4187_post17276.html#17276 Author: Brett
Subject: 4187
Posted: 10-April-2011 at 4:35pm

NorthernBead wrote: It turns out mine was a one-time glitch. Everyone looked at my system and it was all good. I placed the exact same order my customer did and the GC's worked fine. Just one of those things

To me, that is the worst possible kind of error. It happens to me every once in a while, and it always pisses me off. I'd much rather have an error that I can pinpoint and fix.

The thing about sporadic errors like this is, it begs the question: How often does this kind of thing ACTUALLY happen to your customers? It's hard to answer, since you can't recreate the error consistently. I'm glad to hear it hasn't been happening for you anymore. It was probably an issue with old session variables or cookies or something like that saved client-side. I've seen that happen a couple times with saved shopping carts.]]> Sun, 10 Apr 2011 16:35:38 +0000 https://forum.productcart.com/gift-certificate-problem_topic4187_post17276.html#17276 https://forum.productcart.com/gift-certificate-problem_topic4187_post17275.html#17275 Author: caughlan
Subject: 4187
Posted: 10-April-2011 at 3:43pm

No order gets through.

Settings were checked, new files installed, you guys already went though my control panel, IPN etc and tested it but found nothing. I was told I had to upgrade to see if that helps, but my cart is so customized that it's not something I can do overnight. Plus I have little hope it would make a difference seeing as all relevant files were up-to-date anyway.

I had given up hope until I saw this thread opened again, alas, no hope again. thanks though


Edited by caughlan - 11-April-2011 at 11:49am]]> Sun, 10 Apr 2011 15:43:10 +0000 https://forum.productcart.com/gift-certificate-problem_topic4187_post17275.html#17275 https://forum.productcart.com/gift-certificate-problem_topic4187_post17274.html#17274 Author: Matt
Subject: 4187
Posted: 10-April-2011 at 3:12pm

Are you getting the order?  It seems to me that if no email is sent and GC is not generated, then the order is probably incomplete as well.  This is typically because PayPal is not setup properly.  Did you check the settings in the help links we provided?  PayPal logs all of their IPN callbacks.  So you can also go into IPN History and check for errors with the IPN (Instant Payment Notifications).  However, I cannot help you via the forum because I would need access to your control panel.  If you need further assistance please open a ticket.
]]> Sun, 10 Apr 2011 15:12:40 +0000 https://forum.productcart.com/gift-certificate-problem_topic4187_post17274.html#17274 https://forum.productcart.com/gift-certificate-problem_topic4187_post17273.html#17273 Author: caughlan
Subject: 4187
Posted: 10-April-2011 at 2:38pm

then mine's just a Paypal thing. Bummer, sad to be without GCs during the wedding season. :(]]> Sun, 10 Apr 2011 14:38:49 +0000 https://forum.productcart.com/gift-certificate-problem_topic4187_post17273.html#17273 https://forum.productcart.com/gift-certificate-problem_topic4187_post17272.html#17272 Author: NorthernBead
Subject: 4187
Posted: 10-April-2011 at 9:56am

It turns out mine was a one-time glitch. Everyone looked at my system and it was all good. I placed the exact same order my customer did and the GC's worked fine. Just one of those things ]]> Sun, 10 Apr 2011 09:56:41 +0000 https://forum.productcart.com/gift-certificate-problem_topic4187_post17272.html#17272 https://forum.productcart.com/gift-certificate-problem_topic4187_post17270.html#17270 Author: caughlan
Subject: 4187
Posted: 09-April-2011 at 2:32pm

any update on why GCs won't work with our payment processors?

(running PP patch, still no luck)

thx
]]> Sat, 09 Apr 2011 14:32:22 +0000 https://forum.productcart.com/gift-certificate-problem_topic4187_post17270.html#17270