https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sun, 12 Apr 2026 19:27:28 +0000 Mon, 29 Nov 2010 19:21:58 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=4175 https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ https://forum.productcart.com/site-is-very-slow_topic4175_post16306.html#16306 Author: Brett
Subject: 4175
Posted: 29-November-2010 at 7:21pm

I think it was pretty easy to rule out ProductCart when you look at the fact that hundreds if not thousands of us are running the latest version (along with older versions) with no such issues.

I thought his hosting provider was blaming code customizations on the slowdown. Since they were recommended by EI according the the original post, it's safe to assume they know that the productcart code itself isn't the problem.

It's great to see that the custom code(I'm assuming that installation was customized a bit - looks pretty slick), probably isn't the issue, and that everything should work fine once the server is fixed.

Edited by Brett - 29-November-2010 at 7:24pm]]> Mon, 29 Nov 2010 19:21:58 +0000 https://forum.productcart.com/site-is-very-slow_topic4175_post16306.html#16306 https://forum.productcart.com/site-is-very-slow_topic4175_post16305.html#16305 Author: katharina
Subject: 4175
Posted: 29-November-2010 at 7:09pm

Nice idea.  Can you add a customer rating system with it.  One that not only allows a rating, but also comments.  It is obviously subjective to the individual user's opinion, but provides deeper insight as to as far a provider will go for their customers.  ]]> Mon, 29 Nov 2010 19:09:05 +0000 https://forum.productcart.com/site-is-very-slow_topic4175_post16305.html#16305 https://forum.productcart.com/site-is-very-slow_topic4175_post16304.html#16304 Author: ProductCart
Subject: 4175
Posted: 29-November-2010 at 6:38pm

We did a substantial amount of testing, including setting up a completely separate mirror store, on one of our Web servers (hosted at MaximumASP), connected to the same SQL database (hosted at CrystalTech). The site was almost twice as fast, but still somewhat slow.

Then, all of a sudden, pages started loading much, much faster, without any changes whatsoever on the ProductCart side.

So, at this point, it appears that there was indeed an issue of some sort in the CrystalTech hosting environment. We are trying to confirm with them.

One thing is for sure: we are very tired of hosting companies that immediately put the blame on our software when there is an issue, completely failing to acknowledge that ProductCart is being used by thousands of stores, in hundreds of different Web hosting configurations.

For this reason, we have been talking internally here at Early Impact about the idea of creating a list of "Approved Hosting Providers": companies will be approved only if they commit to providing quality hosting for ProductCart-powered stores, and follow a list of required procedures, including providing a direct support contact, and communicating with us directly when there is an unusual issue (e.g. an unusual performance problem). More on that soon.
]]> Mon, 29 Nov 2010 18:38:47 +0000 https://forum.productcart.com/site-is-very-slow_topic4175_post16304.html#16304 https://forum.productcart.com/site-is-very-slow_topic4175_post16301.html#16301 Author: dccreatives
Subject: 4175
Posted: 29-November-2010 at 5:31pm

We actually just added the google translate earlier today. We have been dealing with this issue for several weeks now, so although it may slow things down somewhat,  I don't believe this is the major factor here.]]> Mon, 29 Nov 2010 17:31:15 +0000 https://forum.productcart.com/site-is-very-slow_topic4175_post16301.html#16301 https://forum.productcart.com/site-is-very-slow_topic4175_post16298.html#16298 Author: ProductCart
Subject: 4175
Posted: 29-November-2010 at 3:54pm

Brett wrote: Hopefully it's just the Google Translate API like you said.

Unfortunately that's not the case. That's just one factor that we wanted to point out in case other merchants plan to use that API as it does appear to affect performance.

In this case, however, there must be other factors at play and we are still researching what they are. We'll post back when we know more.
]]> Mon, 29 Nov 2010 15:54:06 +0000 https://forum.productcart.com/site-is-very-slow_topic4175_post16298.html#16298 https://forum.productcart.com/site-is-very-slow_topic4175_post16297.html#16297 Author: Brett
Subject: 4175
Posted: 29-November-2010 at 3:48pm

If even static pages are loading slow, then it sounds like it's not an issue with the database at all, but perhaps an issue with the http server. Hopefully it's just the Google Translate API like you said.]]> Mon, 29 Nov 2010 15:48:47 +0000 https://forum.productcart.com/site-is-very-slow_topic4175_post16297.html#16297 https://forum.productcart.com/site-is-very-slow_topic4175_post16296.html#16296 Author: ProductCart
Subject: 4175
Posted: 29-November-2010 at 3:38pm

We are working with dccreatives on this via our support ticket system, but wanted to update this thread with some information that might be interesting for other users:

• Here is category page, completely static: we saved the HTML code from the browser and FTP'd the file to the "pc" directory. In other words, ProductCart has absolutely nothing to do with this page. In our tests, it took over 10 seconds to load:
  http://www.kennethreeve.com/store/pc/Boyshort-c49-static.htm
  
  
• We started looking for potential causes for this really long loading time, and found that the loading of the Google Translate API played a big role. Here is the same exact page (again, this is not a re-written URL, this is a completely static file), without the JavaScript for the Google Translate API:
  http://www.kennethreeve.com/store/pc/Boyshort-c49-static-b.htm

We are still researching the matter and are not sure yet as to all of the causes of slow performance for this particular Web site, but the difference in page-loading time when removing the Google Translate API was pretty staggering (make sure that you are using a completely new browser session when testing the above-mentioned URLs).


Edited by earlyimp - 29-November-2010 at 3:42pm]]> Mon, 29 Nov 2010 15:38:23 +0000 https://forum.productcart.com/site-is-very-slow_topic4175_post16296.html#16296 https://forum.productcart.com/site-is-very-slow_topic4175_post16287.html#16287 Author: Brett
Subject: 4175
Posted: 29-November-2010 at 3:01pm

If you're worried that some custom code on your files is making the site go slow, you could set up a cloned folder with the default site files.

http://wiki.earlyimpact.com/how_to/create_default_store?s[]=default&s[]=files

This should show you how fast the default installation runs on your web server. If it's still slow then you could probably rule your files out as a problem.
]]> Mon, 29 Nov 2010 15:01:53 +0000 https://forum.productcart.com/site-is-very-slow_topic4175_post16287.html#16287 https://forum.productcart.com/site-is-very-slow_topic4175_post16286.html#16286 Author: katharina
Subject: 4175
Posted: 29-November-2010 at 1:08pm

I'm running one SQL2008 and have no issues. No change in the code either.  You only have to be careful when you upgrade to never versions of PC that add to the database table.  Nothing major at all.]]> Mon, 29 Nov 2010 13:08:54 +0000 https://forum.productcart.com/site-is-very-slow_topic4175_post16286.html#16286 https://forum.productcart.com/site-is-very-slow_topic4175_post16285.html#16285 Author: Greg Dinger
Subject: 4175
Posted: 29-November-2010 at 1:01pm

Might be worth copying the site to another host and see if it runs better there.  Obviously you can't launch in this form - were I the client I certainly would be unhappy.  Jolt may be willing to pull a copy over to their server, and I certailnly would be willing to assist you in that regard and put a copy on my server for testing.  If you wish to consider this, give me a call.]]> Mon, 29 Nov 2010 13:01:19 +0000 https://forum.productcart.com/site-is-very-slow_topic4175_post16285.html#16285