https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sun, 12 Apr 2026 23:48:38 +0000 Fri, 15 Oct 2010 00:22:07 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=4011 https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ https://forum.productcart.com/too-many-packages-issue_topic4011_post15881.html#15881 Author: ProductCart
Subject: 4011
Posted: 15-October-2010 at 12:22am

In cases like these it's best to submit a support ticket so that we have other relevant information (e.g. ProductCart version number) and can also access the Admin console and review the various settings. For example, in v4... the One Page Checkout page has a shorter amount of time to obtain everything it needs from the shipping providers, and the additional package could very well be what causes the request to exceed the time.

You can try extending the timeout (which is in milliseconds) by opening the page "pc/onepagecheckoutJS.asp" in your favorite editor (Notepad will work) and look for the following block of code:

                url: "opc_chooseShpmnt.asp",
                data: tmpdata,
                timeout: 12000,

Try increasing the timeout from 12000 to 30000, save the file and reupload it to the "pc" folder and see if it makes a difference.
]]> Fri, 15 Oct 2010 00:22:07 +0000 https://forum.productcart.com/too-many-packages-issue_topic4011_post15881.html#15881 https://forum.productcart.com/too-many-packages-issue_topic4011_post15880.html#15880 Author: mosborn99
Subject: 4011
Posted: 14-October-2010 at 11:41pm

I've encountered this issue, too. From my testing, I think the issue is that when ProductCart communicates w/ the shipping APIs (I've got FedEx only enabled), I can only get results if I have 6 packages or less. If I have 7, I get an error.

Early Impact...is this a FedEx issue or possibly something else?]]> Thu, 14 Oct 2010 23:41:10 +0000 https://forum.productcart.com/too-many-packages-issue_topic4011_post15880.html#15880 https://forum.productcart.com/too-many-packages-issue_topic4011_post15613.html#15613 Author: Hamish
Subject: 4011
Posted: 17-September-2010 at 5:54pm

Wow, sounds like a great sale !!
Please raise a support ticket so that we can investigate, including details of the error message displayed.
]]> Fri, 17 Sep 2010 17:54:35 +0000 https://forum.productcart.com/too-many-packages-issue_topic4011_post15613.html#15613 https://forum.productcart.com/too-many-packages-issue_topic4011_post15606.html#15606 Author: GTiFreak
Subject: 4011
Posted: 17-September-2010 at 11:45am

I just had a customer try to order 5,000 items bring the total number of packages to 50. They kept on getting an error saying something was wrong with their shipping info and to go back and check for errors. Well there was no errors.

After adjusting quantities and trying different products, I found that I only have this problem when I exceed 17 packages. Anyone else have this issue or a solution to it?]]> Fri, 17 Sep 2010 11:45:06 +0000 https://forum.productcart.com/too-many-packages-issue_topic4011_post15606.html#15606