ProductCart Shopping Cart Software Forums : Google Analytics https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Fri, 10 Apr 2026 18:42:57 +0000 Mon, 03 Jan 2011 10:06:02 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=3937 <![CDATA[ProductCart Shopping Cart Software Forums]]> https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ <![CDATA[Google Analytics : Hi, I think it&#039;s pretty unfair...]]> https://forum.productcart.com/google-analytics_topic3937_post16491.html#16491 Author: Hamish
Subject: 3937
Posted: 03-January-2011 at 10:06am

Hi, I think it's pretty unfair to damn GA on one incidence which as you said yourself was a "glitch"! Google Analytics provides lots of potentially useful stats.  ]]> Mon, 03 Jan 2011 10:06:02 +0000 https://forum.productcart.com/google-analytics_topic3937_post16491.html#16491 <![CDATA[Google Analytics : I think Google Analytics is generally...]]> https://forum.productcart.com/google-analytics_topic3937_post16486.html#16486 Author: Bosola 1
Subject: 3937
Posted: 03-January-2011 at 9:18am

I think Google Analytics is generally pretty unreliable. The other day I had some very strange looking stats and found out it was just a slitch in the system. They up-dated to the correct ones about four hours later.
]]> Mon, 03 Jan 2011 09:18:19 +0000 https://forum.productcart.com/google-analytics_topic3937_post16486.html#16486 <![CDATA[Google Analytics : Correct, it was a bug. The code...]]> https://forum.productcart.com/google-analytics_topic3937_post15905.html#15905 Author: ProductCart
Subject: 3937
Posted: 18-October-2010 at 12:55pm

Correct, it was a bug. The code was not properly handling product names that contained an apostrophe. When an order included a product whose name contained an apostrophe, there was a JavaScript error that resulted in the data not being passed successfully to Google Analytics, thus the order not being displayed there.

The vast majority of products do not contain an apostrophe in the product name, which is why the problem rarely surfaced. Still, we should have caught this earlier.

To fix the issue, download the latest Google Analytics files. As mentioned above, the only file that has been altered to correct this problem is pc/inc-GoogleAnalytics.asp.

Once you download the files, unzip them and upload the updated inc-GoogleAnalytics.asp to the "pc" folder. Note that the files to be downloaded are different depending on which tracking code your are currently using. See the WIKI for details.]]> Mon, 18 Oct 2010 12:55:54 +0000 https://forum.productcart.com/google-analytics_topic3937_post15905.html#15905 <![CDATA[Google Analytics : So was this an actual ProductCart...]]> https://forum.productcart.com/google-analytics_topic3937_post15902.html#15902 Author: Brett
Subject: 3937
Posted: 18-October-2010 at 12:37pm

So was this an actual ProductCart bug with apostrophes not being escaped in the data sent to GA? Or is this something third party related with the guys GA setup?

Do I need to patch my code with this fix? Does it affect all installations?]]> Mon, 18 Oct 2010 12:37:54 +0000 https://forum.productcart.com/google-analytics_topic3937_post15902.html#15902 <![CDATA[Google Analytics : An update on this issue.Shawn...]]> https://forum.productcart.com/google-analytics_topic3937_post15898.html#15898 Author: ProductCart
Subject: 3937
Posted: 18-October-2010 at 3:44am

An update on this issue.

Shawn ended up finding what the problem was (thank you Shawn!): apostrophes in the product name were causing a JavaScript error, which led to the order not being passed successfully to Google Analytics.

As soon as we located the issue, we created a fix and tested it successfully. Updated files have been posted to the ProductCart WIKI. Download them again. The only file that has changed is pc/inc-GoogleAnalytics.asp

We apologize for not finding the problem earlier.
]]> Mon, 18 Oct 2010 03:44:39 +0000 https://forum.productcart.com/google-analytics_topic3937_post15898.html#15898 <![CDATA[Google Analytics : Hi,We&#039;d be happy to work...]]> https://forum.productcart.com/google-analytics_topic3937_post15363.html#15363 Author: ITistic
Subject: 3937
Posted: 23-August-2010 at 2:22pm

Hi,

We'd be happy to work with you to resolve your problem. Please send me a private message here or contact me through our website.


]]> Mon, 23 Aug 2010 14:22:40 +0000 https://forum.productcart.com/google-analytics_topic3937_post15363.html#15363 <![CDATA[Google Analytics : Everyone,I apologize for coming...]]> https://forum.productcart.com/google-analytics_topic3937_post15362.html#15362 Author: razorclicks
Subject: 3937
Posted: 23-August-2010 at 1:06pm

Everyone,
I apologize for coming across so rude. My assumption was that Early Impact's refusal to deal with this issue was due to their not supporting third party programs such as Google Analytics.

Bottom line, here's the problem:
  1. We have a ProductCart site.
  2. We are doing well.
  3. We can be doing better.
  4. We are using Google Analytics for data reporting.
  5. Google Analytics is underreporting data.
  6. Google Analytics is free - and does not offer a support team.
  7. ProductCart knows how ProductCart works.
  8. ProductCart knows how Google Analytics works.
  9. We need both ProductCart & Google Analytics to work well.
  10. We need help.
Anyone out there that is willing to do a paid troubleshooting consultation of our setup to track down what is going on?
Greg - I mean you too...
]]> Mon, 23 Aug 2010 13:06:44 +0000 https://forum.productcart.com/google-analytics_topic3937_post15362.html#15362 <![CDATA[Google Analytics : Razorclicks. I just have to say...]]> https://forum.productcart.com/google-analytics_topic3937_post15351.html#15351 Author: Greg Dinger
Subject: 3937
Posted: 21-August-2010 at 11:12am

Razorclicks.  I just have to say that I was stunned yesterday when you so rudely accused Early Impact of not being familiar with GA. 
 
Have you examined their wiki that disucsses the integration between PC and GA?  There is significant code within ProductCart that represents that intergration, which has been present within the application for years, and which has experienced several upgrades and enhancemetns over that period of time.  I will assure you that EI is fully familiar with GA.
http://wiki.earlyimpact.com/widgets/integrations/googleanalytics/googleanalytics
 
For someone with a grand total of two posts, you may want to be a bit less accusatory in order to win friends (much less potential clients) in a forum where you are a new guest.
 
Thanks.
]]> Sat, 21 Aug 2010 11:12:20 +0000 https://forum.productcart.com/google-analytics_topic3937_post15351.html#15351 <![CDATA[Google Analytics : Not sure what you mean. We are...]]> https://forum.productcart.com/google-analytics_topic3937_post15339.html#15339 Author: ProductCart
Subject: 3937
Posted: 20-August-2010 at 1:33pm

Not sure what you mean. We are very, very familiar with Google Analytics. We have been using it since its inception.

Again, this does not appear to be a ProductCart issue. There are widespread reports of Google Analytics under-reporting e-commerce transactions, as indicated in our previous post.

As for your message above, purchaseComplete.html is not a ProductCart page. It does NOT exist in ProductCart.
]]> Fri, 20 Aug 2010 13:33:18 +0000 https://forum.productcart.com/google-analytics_topic3937_post15339.html#15339 <![CDATA[Google Analytics : ProductCart, we really understand...]]> https://forum.productcart.com/google-analytics_topic3937_post15338.html#15338 Author: razorclicks
Subject: 3937
Posted: 20-August-2010 at 1:27pm

ProductCart, we really understand that you aren't familiar with GA. However, we believe that you are the most qualified to solve this issue. Basically, the order information is not being transmitted to GA upon each purchase.
Here is one clue that I spotted - in the Top Content Report on GA, there are two pages that seem to be appearing when the order is completed, PurchaseComplete.asp, and OrderComplete.asp. I believe that order data is only transmitted to GA upon trigger of the page OrderComplete.asp. Please see this image. If we can resolve the order complete page, this problem with probably go away.

]]> Fri, 20 Aug 2010 13:27:48 +0000 https://forum.productcart.com/google-analytics_topic3937_post15338.html#15338