ProductCart Shopping Cart Software Forums : Confirmation email not sending https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Mon, 13 Apr 2026 05:44:55 +0000 Thu, 15 Jul 2010 18:48:54 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=3855 <![CDATA[ProductCart Shopping Cart Software Forums]]> https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ <![CDATA[Confirmation email not sending : Hi Jeff, I had a similar problem...]]> https://forum.productcart.com/confirmation-email-not-sending_topic3855_post14961.html#14961 Author: macleather
Subject: 3855
Posted: 15-July-2010 at 6:48pm

Hi Jeff,

I had a similar problem crop up all of a sudden. It may not be your issue but it turned out that with my host I needed to show my outgoing smtp as relay.host.com rather smtp.host.com. Once I made the change, all worked as expected.]]> Thu, 15 Jul 2010 18:48:54 +0000 https://forum.productcart.com/confirmation-email-not-sending_topic3855_post14961.html#14961 <![CDATA[Confirmation email not sending : First, use the test tool in the...]]> https://forum.productcart.com/confirmation-email-not-sending_topic3855_post14956.html#14956 Author: Greg Dinger
Subject: 3855
Posted: 15-July-2010 at 4:25pm

First, use the test tool in the admin to see if the test e-mail gets sent to you.  If that is successful, or not, then you need to work with your host.  It's not likely a ProductCart issue.  There's all sorts of weirdness that can happen, and it can be as simple as the SMTP service has stopped on your server and needs to be restarted.  Or you may need to set your "send from" e-mail address and the SMTP authentication flag.  Let us know what you find out.
]]> Thu, 15 Jul 2010 16:25:34 +0000 https://forum.productcart.com/confirmation-email-not-sending_topic3855_post14956.html#14956 <![CDATA[Confirmation email not sending : Hello- We are using Product 4,...]]> https://forum.productcart.com/confirmation-email-not-sending_topic3855_post14955.html#14955 Author: jeffjorgy
Subject: 3855
Posted: 15-July-2010 at 4:10pm

Hello-

We are using Product 4, SP4 and over the July 4th weekend began hearing from customers that some confirmation emails were not being sent.

We have switched the email setting from CDOSYS to CDO, but still are receiving scattered reports of confirmation emails not making to our customers.

There does not seem to be any common thread with the customers, email address, time, etc. It seems odd that the problem has just popped up.

We have made no changes to the email system.

Any ideas?

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