Essentially, the timing of writing orders to the database in V3 was significantly later than it is in V4.  As such, with more accurate reporting of drop-off rates, it may appear that this metric has increased since a v3 user has upgraded to v4.  Realistically, the drop off rate may have been different in v3 than one might perceive.

 

So before you conclude that the v4 OPC (which I am not here to defend, but simply explaining a key difference compared to the earlier checkout) has resulted in loss of sales, please do consider the above information.

 

Does that help at all?

 

As for your question "Can I trust this software?", and so on, that really seems unfair.  PC contains an immense amount of functionality, and somewhere probably in the millions of lines of code.  You must certainly recognize that it takes a tremendous effort to test this large a system in all of the possible combinations that PC users do eventually exercise it.  It's just that sometimes there are circumstances that are very difficult to predict, and thus errors in logic make their way to production until someone stumbles upon them.

 

Programmers are as subject to oversights as any profession, and ours is a particularly complex task.  No complex piece of software is ever bug-free, and I know for a fact that Early Impact works as hard as anyone to make sure each release is as solid as possible. 

 

Regardless, there will always be bugs in any application- and that's just the way life is.  Everyone that is professionally involved with ProductCart does their very best to identify and resolve those issues - from the EI team to the developer community and on to the user community.  As stuff gets discovered, which really is not that often if you give this a fair analysis, it gets fixed.  And thus come new releases.

 

So how about giving EI a break?  This is great software, they provide excellent support, and they are constantly improving it.  Is that hard to agree with?