https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sat, 11 Apr 2026 05:59:32 +0000 Wed, 02 Jun 2010 23:19:11 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=3751 https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ https://forum.productcart.com/one-page-checkout-issues-in-ie_topic3751_post14613.html#14613 Author: Matt
Subject: 3751
Posted: 02-June-2010 at 11:19pm

Thank you for letting us know the issue has been resolved.

I want to clarify for everyone else following this post.  We did not make any special modifications to the files.  The issue was resolved by uploading the default files from service pack 4.

I also wanted to point out that this is the type of scenario in which having the support & updates plan would be a great asset.

]]> Wed, 02 Jun 2010 23:19:11 +0000 https://forum.productcart.com/one-page-checkout-issues-in-ie_topic3751_post14613.html#14613 https://forum.productcart.com/one-page-checkout-issues-in-ie_topic3751_post14612.html#14612 Author: bcrabtree
Subject: 3751
Posted: 02-June-2010 at 10:54pm

After some trouble shooting, and some new SP4 files supplied by Matt it looks like everything is now working as it should. The default files I was working off were missing some code, I don't know if the files never had the code, or if I accidentally deleted the code somewhere along the line. Oh well, crisis averted...]]> Wed, 02 Jun 2010 22:54:14 +0000 https://forum.productcart.com/one-page-checkout-issues-in-ie_topic3751_post14612.html#14612 https://forum.productcart.com/one-page-checkout-issues-in-ie_topic3751_post14577.html#14577 Author: bcrabtree
Subject: 3751
Posted: 31-May-2010 at 10:56pm

PM sent.

B
]]> Mon, 31 May 2010 22:56:01 +0000 https://forum.productcart.com/one-page-checkout-issues-in-ie_topic3751_post14577.html#14577 https://forum.productcart.com/one-page-checkout-issues-in-ie_topic3751_post14576.html#14576 Author: Matt
Subject: 3751
Posted: 31-May-2010 at 10:10pm

I always take every report seriously.  There are hundreds of different checkout scenarios that can take place depending on which options you have selected in the control panel.  No one else has reported the issue, but there is always the chance that this specific scenario hasn't come up before.  I also keep in mind that for every report like this that is caused by a bug; there are a dozen others resulting from mismatched files, etc.   So before we start a panic, I would like to take look for you.  However, with all the possible checkout options I will require access to the store.  Can you please PM me your URL and control panel access?

Edited by Matt - 31-May-2010 at 10:11pm]]> Mon, 31 May 2010 22:10:50 +0000 https://forum.productcart.com/one-page-checkout-issues-in-ie_topic3751_post14576.html#14576 https://forum.productcart.com/one-page-checkout-issues-in-ie_topic3751_post14573.html#14573 Author: bcrabtree
Subject: 3751
Posted: 31-May-2010 at 9:34pm

I would open a trouble ticket. However, due to your recent policy changes, I'm not about to pay $200 for you to fix something that shouldn't be an issue.

I reverted back to the default SP3 onepagecheckout.asp file and everything works fine. So obviously it's an issue with SP4.]]> Mon, 31 May 2010 21:34:27 +0000 https://forum.productcart.com/one-page-checkout-issues-in-ie_topic3751_post14573.html#14573 https://forum.productcart.com/one-page-checkout-issues-in-ie_topic3751_post14572.html#14572 Author: Matt
Subject: 3751
Posted: 31-May-2010 at 9:21pm

Please open a ticket]]> Mon, 31 May 2010 21:21:56 +0000 https://forum.productcart.com/one-page-checkout-issues-in-ie_topic3751_post14572.html#14572 https://forum.productcart.com/one-page-checkout-issues-in-ie_topic3751_post14571.html#14571 Author: bcrabtree
Subject: 3751
Posted: 31-May-2010 at 9:02pm

Brett,

I'll definitely post the solution if one is found.

Cheers
]]> Mon, 31 May 2010 21:02:09 +0000 https://forum.productcart.com/one-page-checkout-issues-in-ie_topic3751_post14571.html#14571 https://forum.productcart.com/one-page-checkout-issues-in-ie_topic3751_post14570.html#14570 Author: bcrabtree
Subject: 3751
Posted: 31-May-2010 at 9:01pm

Hi Hamish,

Unfortunately yes, I have already tried restoring all default header and footer files and I'm still experiencing the same issue. And yes, I am fully upgraded to SP4. I have checked all my files against the defaults. The only customizations I have made have been purely CSS with some very basic HTML changes. I have not touched any of the base ASP code.

Cheers.
B
]]> Mon, 31 May 2010 21:01:05 +0000 https://forum.productcart.com/one-page-checkout-issues-in-ie_topic3751_post14570.html#14570 https://forum.productcart.com/one-page-checkout-issues-in-ie_topic3751_post14566.html#14566 Author: Brett
Subject: 3751
Posted: 31-May-2010 at 7:25pm

bcrabtree, please let me know if/how you resolve this issue. I'm interested to see if it is in fact due to code customizations.]]> Mon, 31 May 2010 19:25:27 +0000 https://forum.productcart.com/one-page-checkout-issues-in-ie_topic3751_post14566.html#14566 https://forum.productcart.com/one-page-checkout-issues-in-ie_topic3751_post14562.html#14562 Author: Hamish
Subject: 3751
Posted: 30-May-2010 at 11:16pm

Hi,  This is almost certainly due to customisations, most usually javascript related - temporarily restore the default header & footer and see if the issue is resolved. Also please check you are on SP4. ]]> Sun, 30 May 2010 23:16:22 +0000 https://forum.productcart.com/one-page-checkout-issues-in-ie_topic3751_post14562.html#14562