https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Mon, 13 Apr 2026 11:26:30 +0000 Tue, 04 May 2010 15:12:14 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=3676 https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ https://forum.productcart.com/dropped-carts-incompletes_topic3676_post14261.html#14261 Author: joshs
Subject: 3676
Posted: 04-May-2010 at 3:12pm

Ah yes. It was set up like that originally. Now it is not.
I changed it so now it correctly resolves to the www. account.

One other thing.
Occasionally when a customer goes to "quick add" a product the customer gets hit an error message #204: "The quantity of x product that you are trying to order is greater than the quantity that we currently have in stock."]]> Tue, 04 May 2010 15:12:14 +0000 https://forum.productcart.com/dropped-carts-incompletes_topic3676_post14261.html#14261 https://forum.productcart.com/dropped-carts-incompletes_topic3676_post14256.html#14256 Author: Guests
Subject: 3676
Posted: 04-May-2010 at 2:59am

Hi Josh,

Hamish has nailed it if they are losing their cart between hitting the add to cart button and getting to the cart summary page (viewcart.asp).

If I remember correctly, you guys have a VPS or a dedi, right? If that's the case you can use ISAPI_Rewrite to make sure all pages on your site always show up with www. with a few simple conditions and rules.

There are also ways to handle this less elegantly via ASP.

What's more, as your site does resolve with and without www., this is not ideal for SEO.]]> Tue, 04 May 2010 02:59:00 +0000 https://forum.productcart.com/dropped-carts-incompletes_topic3676_post14256.html#14256 https://forum.productcart.com/dropped-carts-incompletes_topic3676_post14252.html#14252 Author: Hamish
Subject: 3676
Posted: 04-May-2010 at 2:39am

Hi Josh,
    It's very likely they are viewing the site using http://hkparts.net and when it switches to the https://www.hkparts.net page that starts a separate session. As far as the server is concerned the www and the non-www versions are separate sites, You need to ensure that customres are redirected to the www version. See :
http://wiki.earlyimpact.com/developers/timeout-issues#use_of_different_domain_names
]]> Tue, 04 May 2010 02:39:19 +0000 https://forum.productcart.com/dropped-carts-incompletes_topic3676_post14252.html#14252 https://forum.productcart.com/dropped-carts-incompletes_topic3676_post14249.html#14249 Author: Guests
Subject: 3676
Posted: 04-May-2010 at 1:59am

Yeah, rough Monday . . . as they tend to be.

I'm sorry, though, I didn't have your forum moniker matched up with the Josh & HK Parts

You've done some really nice work with this site -- kudos!

I've tested on a couple different machines on different browser types and returning user vs. guest, and so far I can't find a hint of a problem.

Can you get any more detail from this customers? Are you ever able to reproduce this?

Maybe the most interesting thing to learn would be at exactly what point do they find their cart is lost when they start through checkout. Could maybe find a clue there.]]> Tue, 04 May 2010 01:59:51 +0000 https://forum.productcart.com/dropped-carts-incompletes_topic3676_post14249.html#14249 https://forum.productcart.com/dropped-carts-incompletes_topic3676_post14248.html#14248 Author: joshs
Subject: 3676
Posted: 04-May-2010 at 1:40am

Sean you must be tired.

www.hkparts.net]]> Tue, 04 May 2010 01:40:08 +0000 https://forum.productcart.com/dropped-carts-incompletes_topic3676_post14248.html#14248 https://forum.productcart.com/dropped-carts-incompletes_topic3676_post14247.html#14247 Author: Guests
Subject: 3676
Posted: 04-May-2010 at 12:36am

Hi Josh,

Could you post a link?

Fist suspect would be session state when moving from http to https. Really need to have a peek at it though before venturing "wild ass guesses".]]> Tue, 04 May 2010 00:36:35 +0000 https://forum.productcart.com/dropped-carts-incompletes_topic3676_post14247.html#14247 https://forum.productcart.com/dropped-carts-incompletes_topic3676_post14246.html#14246 Author: joshs
Subject: 3676
Posted: 04-May-2010 at 12:18am

Over the last few days our incomplete orders have increased. Most of the incomplete order customers have reported that the items aren't making it to the check out. So people are adding to cart but when getting to the checkout their cart is empty.

Any ideas what would cause this?]]> Tue, 04 May 2010 00:18:29 +0000 https://forum.productcart.com/dropped-carts-incompletes_topic3676_post14246.html#14246