https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Fri, 10 Apr 2026 13:54:31 +0000 Mon, 01 Mar 2010 14:30:57 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=3471 https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ https://forum.productcart.com/ach-direct-issue_topic3471_post13216.html#13216 Author: tornadodesign
Subject: 3471
Posted: 01-March-2010 at 2:30pm

ACH Direct noticed they aren't even listed as a supported payment gateway any more?

http://www.earlyimpact.com/productcart/payment_gateways_authorize-net.asp
]]> Mon, 01 Mar 2010 14:30:57 +0000 https://forum.productcart.com/ach-direct-issue_topic3471_post13216.html#13216 https://forum.productcart.com/ach-direct-issue_topic3471_post13214.html#13214 Author: tornadodesign
Subject: 3471
Posted: 01-March-2010 at 1:58pm

Thanks, I've ruled out A (SSL certificate is good through 8/2012) and B (re-entered information and it still gives same error).

I'll follow up with ACH Direct I suppose. Also, I thought it was hilarious what you quoted from my original message.
]]> Mon, 01 Mar 2010 13:58:49 +0000 https://forum.productcart.com/ach-direct-issue_topic3471_post13214.html#13214 https://forum.productcart.com/ach-direct-issue_topic3471_post13189.html#13189 Author: ProductCart
Subject: 3471
Posted: 27-February-2010 at 1:37am

tornadodesign wrote: Everything was working fine until it stopped working.

When this kind of sudden event happens, our experience tells that that the likely culprit could be one of the following...

(a) SSL has expired, which affects communications between the two systems
(b) Payment gateway credentials have changed or need to be reset
(c) Payment gateway has IP filtering in place and the Web store's IP has changed
(d) Payment gateway has new settings that need to be set or updated
(e) Payment gateway changed the API and did not tell us, so the actual source code needs to be updated.

In the thread that you linked to it's unclear exactly what the issue was, if we read it correctly, but it could be something like (b) or (d) above.]]> Sat, 27 Feb 2010 01:37:37 +0000 https://forum.productcart.com/ach-direct-issue_topic3471_post13189.html#13189 https://forum.productcart.com/ach-direct-issue_topic3471_post13160.html#13160 Author: tornadodesign
Subject: 3471
Posted: 26-February-2010 at 2:47pm

Summary: When users are going through the checkout process after they enter their credit card info and press submit the page refreshes and the payment information is not transferred to ACH Direct. But no error comes up, and nothing shows in the ACH Direct logs.

I'm in need of some assistance. I have a customer's ecommerce store that has been unable to process credit cards through ACH Direct. Everything was working fine until it stopped working.

We upgrade ProductCart to see if upgrading would solve the issue - it did not.

My issue is nearly similar to the one described here.
]]> Fri, 26 Feb 2010 14:47:10 +0000 https://forum.productcart.com/ach-direct-issue_topic3471_post13160.html#13160