https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Mon, 13 Apr 2026 21:30:40 +0000 Mon, 25 Jan 2010 15:20:48 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=3375 https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ https://forum.productcart.com/guest-checkout-merging-accounts_topic3375_post12713.html#12713 Author: oakcourt
Subject: 3375
Posted: 25-January-2010 at 3:20pm

I just took care of merging the accounts for her - thank you for posting the instructions!]]> Mon, 25 Jan 2010 15:20:48 +0000 https://forum.productcart.com/guest-checkout-merging-accounts_topic3375_post12713.html#12713 https://forum.productcart.com/guest-checkout-merging-accounts_topic3375_post12712.html#12712 Author: ProductCart
Subject: 3375
Posted: 25-January-2010 at 1:58pm

Hi Brenda,

Let's address the issues separately:

- Email Not Sent: if the store sends other emails successfully, then the e-mails are definitely being sent. They may not receive the customer because of AOL's SPAM filters, although we have never seen those emails being labeled as SPAM in our tests.

- Consolidating: they can consolidate their account even if they did not receive the e-mail alert to do so. They simply need to log in with their e-mail and Order Code, then use the link at the bottom of the page.

- Consolidating in the Control Panel: yes, you can consolidate accounts in the Control Panel, but you should first switch the "Guest" account to a "Registered" account. You can do so on the "Edit Customer" page. Once they are both "Registered" accounts, you can move all orders under one account.

We will double-check the WIKI and see why the documentation on this feature is not live. We certainly apologize for the inconvenience.

Best Regards,


Edited by earlyimp - 25-January-2010 at 2:00pm]]> Mon, 25 Jan 2010 13:58:42 +0000 https://forum.productcart.com/guest-checkout-merging-accounts_topic3375_post12712.html#12712 https://forum.productcart.com/guest-checkout-merging-accounts_topic3375_post12710.html#12710 Author: oakcourt
Subject: 3375
Posted: 25-January-2010 at 10:09am

Does anyone have experience with Guest Checkout that they could share?   I have a regular customer who forgot her password, and she's not receiving the e-mails sent through the cart with her password (not surprising since she's an AOL address - customers with Yahoo addresses seem to have that same problem!).

She placed an order yesterday using Guest Checkout, and said that she did not receive the promised e-mail with instructions on how to merge the two accounts (to consolidate the Rewards Points earned), either.  I checked the Wiki, and the section on merging accounts and working with the guest accounts is not active.   :(  

Can we manually merge accounts on the customer's behalf?   Seems to me that we used to be able to consolidate more than one account together (for example, if a customer had two accounts under different e-mail addresses).   Or can someone post the instructions on how she can merge them herself so I can share them with her? 

Thanks in advance!

Brenda Sievers
Oak Court Creations
.... a very happy ProductCart user!
]]> Mon, 25 Jan 2010 10:09:51 +0000 https://forum.productcart.com/guest-checkout-merging-accounts_topic3375_post12710.html#12710