https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Mon, 13 Apr 2026 19:05:34 +0000 Mon, 25 Jan 2010 16:36:38 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=3305 https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ https://forum.productcart.com/problem-using-payflow-pro_topic3305_post12715.html#12715 Author: gary
Subject: 3305
Posted: 25-January-2010 at 4:36pm

Thank you Kathrina for sharing.

I've recently contacted Early Impact, and they have provided me with some update files.  After the update, I noticed that in the Payflow transaction details, the client information changed from Type N, to Type Z.

The payflow tech explained to me that the change from Type N toType Z means PC is now communicating with Payflow using HTTPS instead of .NET, and that HTTPS is the preferred method of communicating to Payflow.

So far, we haven't had any problems again.

Just curious, what version of PC are you using? 
]]> Mon, 25 Jan 2010 16:36:38 +0000 https://forum.productcart.com/problem-using-payflow-pro_topic3305_post12715.html#12715 https://forum.productcart.com/problem-using-payflow-pro_topic3305_post12458.html#12458 Author: katharina
Subject: 3305
Posted: 23-December-2009 at 11:24am

Quite honest I don't think it is PC.  I think it is a paypal latency for not reporting back to pc.  At least when we have payments in paypal that are not reported in pc.  This one will be very hard to track down by anybody without any error messages.  As I've stated it happens very seldom, so we don't bother.  It is also a good accounting practice to cross check both sides before shipping.  You may want to raise the trouble ticket with EI.  They are really good in finding errors and always provide fixes in a very short time.    It may be a small issue caused by your provider's server, which they cannot foresee when coming out with their product.  I had that once, and again they found and fixed it within a really short time period.  It can be tricky when so many providers are involved. 

]]> Wed, 23 Dec 2009 11:24:59 +0000 https://forum.productcart.com/problem-using-payflow-pro_topic3305_post12458.html#12458 https://forum.productcart.com/problem-using-payflow-pro_topic3305_post12457.html#12457 Author: gary
Subject: 3305
Posted: 23-December-2009 at 11:09am

Thanks for the response Katharina.

Does anyone else have experience troubleshoot PC, and Payflow.  I don't see any error in the control panel->help->error information page.

I just talked to someone on the phone at paypal, they said they can't help me without a transaction id.  Why would PC mark an order as paid, if it doesn't receive a transaction id back from payflow?

]]> Wed, 23 Dec 2009 11:09:53 +0000 https://forum.productcart.com/problem-using-payflow-pro_topic3305_post12457.html#12457 https://forum.productcart.com/problem-using-payflow-pro_topic3305_post12438.html#12438 Author: katharina
Subject: 3305
Posted: 22-December-2009 at 6:38pm

We have similar things happening with regular paypal.  Sometimes the customer pays and it does not shows as being paid in PC, and sometimes just like what you have.  I would say it is less then a percent in our case, and we are not to concerned.  We print all invoices, then we log into paypal, and make sure it is there.  Then we stamp the orders as paid and they get shipped.  We do the same with Virtual Merchant, and sometimes have double payments there from customers who simply double click.  We fix it and mark the orders as being paid and ship them.  ]]> Tue, 22 Dec 2009 18:38:51 +0000 https://forum.productcart.com/problem-using-payflow-pro_topic3305_post12438.html#12438 https://forum.productcart.com/problem-using-payflow-pro_topic3305_post12437.html#12437 Author: gary
Subject: 3305
Posted: 22-December-2009 at 6:23pm

BTW, I try it in the test mode several times and it worked fine.  There is a Transaction ID, and Authorization Code.
]]> Tue, 22 Dec 2009 18:23:09 +0000 https://forum.productcart.com/problem-using-payflow-pro_topic3305_post12437.html#12437 https://forum.productcart.com/problem-using-payflow-pro_topic3305_post12435.html#12435 Author: gary
Subject: 3305
Posted: 22-December-2009 at 6:18pm

We are using ProductCart  v3.51b  with Payflow Pro.

For a small percentage of orders.   In the invoice, Payment Method box, there is no Transaction ID, and no Authorization Code.  The order is shown as paid (green flag) in the ProductCart control panel . However, there is not record of the transation in the paypal payflow account.

Does anyone have any idea what might be the problem.  I think about 12 - 15% of the orders never get charged, but shows up in ProductCart as paid.

I did upgrade to Payflow SDK .net v4.31 last month,  but I don't think that's the issue, because the problem existed before and after the upgrade.

Thanks!
]]> Tue, 22 Dec 2009 18:18:13 +0000 https://forum.productcart.com/problem-using-payflow-pro_topic3305_post12435.html#12435