ProductCart Shopping Cart Software Forums : Help! Discounts being calculated incorrectly https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Mon, 13 Apr 2026 08:28:57 +0000 Thu, 17 Sep 2009 14:52:37 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=3045 <![CDATA[ProductCart Shopping Cart Software Forums]]> https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ <![CDATA[Help! Discounts being calculated incorrectly : Hi, Yes, the update &amp; support...]]> https://forum.productcart.com/help-discounts-being-calculated-incorrectly_topic3045_post11389.html#11389 Author: Hamish
Subject: 3045
Posted: 17-September-2009 at 2:52pm

Hi,
   Yes, the update & support policy has changed. It was announced in our newsletters along with details as to the reasons behind the change.
http://www.earlyimpact.com/signup.asp You can sign up for the newsletter here (highly recommended) and see prior newsletters.


]]> Thu, 17 Sep 2009 14:52:37 +0000 https://forum.productcart.com/help-discounts-being-calculated-incorrectly_topic3045_post11389.html#11389 <![CDATA[Help! Discounts being calculated incorrectly : Thanks Hamish. I just tried to...]]> https://forum.productcart.com/help-discounts-being-calculated-incorrectly_topic3045_post11388.html#11388 Author: TrekLightGear
Subject: 3045
Posted: 17-September-2009 at 1:31pm

Thanks Hamish.  I just tried to open a ticket but looks like the process has changed, I logged in and then got the message "We were not able to locate any ProductCart License Keys associated withyour Customer Account. If you believe that you are receiving thismessage in error, please contact us."    I didn't realize I was going to run into a whole new problem trying to open a ticket! Must not be my lucky day. :)  I sent an email in and I'm sure we'll get this resolved, thanks for the help as always...
]]> Thu, 17 Sep 2009 13:31:40 +0000 https://forum.productcart.com/help-discounts-being-calculated-incorrectly_topic3045_post11388.html#11388 <![CDATA[Help! Discounts being calculated incorrectly : Hi, Please raise a support ticket....]]> https://forum.productcart.com/help-discounts-being-calculated-incorrectly_topic3045_post11387.html#11387 Author: Hamish
Subject: 3045
Posted: 17-September-2009 at 1:11pm

Hi,
  Please raise a support ticket.  We have had no other reports of this issue.


Edited by Hamish - 17-September-2009 at 1:12pm]]> Thu, 17 Sep 2009 13:11:07 +0000 https://forum.productcart.com/help-discounts-being-calculated-incorrectly_topic3045_post11387.html#11387 <![CDATA[Help! Discounts being calculated incorrectly : I just received a report from...]]> https://forum.productcart.com/help-discounts-being-calculated-incorrectly_topic3045_post11386.html#11386 Author: TrekLightGear
Subject: 3045
Posted: 17-September-2009 at 12:58pm

I just received a report from a good samaritan customer saying that the 10% off coupon he used gave him more than a 10% discount.   I looked at the order and confirmed it, double checked the coupon to make sure it was set at 10% and then went back through several recent orders and found that it's been happening for some time!  The discount is only being calculated incorrectly when dealing with a discounted product bundle.  Here's an example where the customer used the 10% off code (no other coupon or promotion is being used) and a product bundle was involved:


ORDER DETAILS                                     UNIT PRICE     TOTAL
==============================
========================================
QTY       1
SKU       doublehammock
PRODUCT   Double Hammock
PRICE                                                           $69.95
OPTIONS   Color: Camo

QTY       1
SKU       TLGBUGFREE
PRODUCT   Bug Free Hammock Shield
PRICE                                                           $50.00
Bundle Discounts                                               -$10.00

QTY       1
SKU       TLGV9TARP
PRODUCT   The V9 Strong Tarp
PRICE                                                           $55.00


                                                  Subtotal:   $164.95
                                       Less Discounts Used:  (-$23.49)
                                                     Taxes:    $11.54
                                                =====================
                                                     Total:   $153.00

In this case, it's almost 15% off the total, but that's not a constant - on other ones where it's incorrect it was upwards of a 16% or more off the total.

This is obviously a big problem so any help would be appreciated.  I can open a ticket if need be but figured I'd post here in case this had been encountered before.  I can confirm that the coupon code is working just fine for all orders that don't involve the bundle.  Thanks!
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