https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Mon, 13 Apr 2026 06:54:14 +0000 Wed, 26 Aug 2009 00:52:05 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=2979 https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ https://forum.productcart.com/activating-fedex-error_topic2979_post11152.html#11152 Author: Russ Miller
Subject: 2979
Posted: 26-August-2009 at 12:52am

Thanks to support, I found out that Ampersand characters cannot be used with the Company name. Once I changed that, it worked just fine.]]> Wed, 26 Aug 2009 00:52:05 +0000 https://forum.productcart.com/activating-fedex-error_topic2979_post11152.html#11152 https://forum.productcart.com/activating-fedex-error_topic2979_post11147.html#11147 Author: Matt
Subject: 2979
Posted: 25-August-2009 at 5:51pm

Hi Russ,  we have no other reports of this.  You will need to open up a ticket and provide us all the details that you are placing in the registration form.  You can send us a screen shot if you want.]]> Tue, 25 Aug 2009 17:51:39 +0000 https://forum.productcart.com/activating-fedex-error_topic2979_post11147.html#11147 https://forum.productcart.com/activating-fedex-error_topic2979_post11142.html#11142 Author: Russ Miller
Subject: 2979
Posted: 25-August-2009 at 5:25pm

Thanks for the response Matt.

The cart was using MSXML2 v6.0 Parser, so I changed that to v3.0.

I also verified that all fields were filled out and that the 9 digit account number has no dashes or dots.

Any other ideas?
]]> Tue, 25 Aug 2009 17:25:48 +0000 https://forum.productcart.com/activating-fedex-error_topic2979_post11142.html#11142 https://forum.productcart.com/activating-fedex-error_topic2979_post11140.html#11140 Author: Matt
Subject: 2979
Posted: 25-August-2009 at 5:02pm

You do not need SSL for testing.  Just make sure you have filled out every form field.  Your account number should not have dashes.  You must also be connected to the Internet and have a working XML parser.   You should be using XML parser 3.  To find out, select "Troubleshooting Utility" from the help menu in your control panel.]]> Tue, 25 Aug 2009 17:02:14 +0000 https://forum.productcart.com/activating-fedex-error_topic2979_post11140.html#11140 https://forum.productcart.com/activating-fedex-error_topic2979_post11138.html#11138 Author: Russ Miller
Subject: 2979
Posted: 25-August-2009 at 4:16pm

I noticed when attempting to activate a FedEx account through ProductCart 3.51a I receive the error:

"There was an error processing your request. Please verify all the information you want to submit is correct, then try again."

I didn't see a detailed error in the logs and was wondering if someone could shed some light on this issue.

I verified that the FedEx account is active as the client has been using it for some time. This is a development site without a SSL certificate so my first thought was that possibly a SSL certificate needs to be installed for it to communicate to FedEx.
]]> Tue, 25 Aug 2009 16:16:20 +0000 https://forum.productcart.com/activating-fedex-error_topic2979_post11138.html#11138