https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Mon, 13 Apr 2026 03:52:45 +0000 Thu, 20 Aug 2009 20:26:27 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=2966 https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ https://forum.productcart.com/multiple-fraudulent-sales-order-attempts_topic2966_post11062.html#11062 Author: john123
Subject: 2966
Posted: 20-August-2009 at 8:26pm

Hi,

On occasion I get orders where someone is repeatedly putting through a credit card and it is a fraudulent purchase.  I know this because my gateway/financial institution sends me an email when an order is declined.  I get about repeated declined emails in my inbox and sometimes more for the same customer name and order#.  They are probably trying to guess the correct credit card numbers or something like that.  The email and phone number are never valid.

This just happened again today.  When I received the first 3 declined email notifications, I went into the customer account and selected the check boxes to "lock" and "suspend" the account.  I notice that even after I did this, the person was still able to continue attempting credit card purchases as if the account was not locked or suspended.  I got a total of 12 declined notifications.

Do these 2 check boxes (Lock and Suspend), not work right away?  I want to stop the person instantly from continuing to go any further and kick them out of the cart.

How can I do this?

John

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