https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Mon, 13 Apr 2026 02:20:03 +0000 Sun, 14 Jun 2009 12:40:59 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=2798 https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ https://forum.productcart.com/replying-to-customer-questions_topic2798_post10219.html#10219 Author: Hamish
Subject: 2798
Posted: 14-June-2009 at 12:40pm

Hi,  The "I" against orders indicates a comment from a customer, which may or may not be a question. Really the helpdesk is designed to be the route for them to ask questions as after the order has been placed it's a little late for most questions. At the moment, you would need to find the customer record tovia "customer" to find a "mailto" link, but if you click on the customers name it will take you to the customer record where the email address is shown. ]]> Sun, 14 Jun 2009 12:40:59 +0000 https://forum.productcart.com/replying-to-customer-questions_topic2798_post10219.html#10219 https://forum.productcart.com/replying-to-customer-questions_topic2798_post10213.html#10213 Author: cs
Subject: 2798
Posted: 13-June-2009 at 6:17pm

When receiving a new order, some have and "i" beside them, apparently indicating a message from the customer.  How do I reply to that question?  ]]> Sat, 13 Jun 2009 18:17:48 +0000 https://forum.productcart.com/replying-to-customer-questions_topic2798_post10213.html#10213