ProductCart Shopping Cart Software Forums : Processing Orders of Downloadable Goods https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sun, 12 Apr 2026 19:28:21 +0000 Mon, 16 Feb 2009 00:50:57 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=2439 <![CDATA[ProductCart Shopping Cart Software Forums]]> https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ <![CDATA[Processing Orders of Downloadable Goods : I am quite interested in this...]]> https://forum.productcart.com/processing-orders-of-downloadable-goods_topic2439_post8965.html#8965 Author: ColdDawg
Subject: 2439
Posted: 16-February-2009 at 12:50am

I am quite interested in this as well. In our case we will be processing the credit card at the time of purchase and immediately give the customer their download links. So we want a confirmation email to be sent immediately for downloadables. And that order is done! Received. Confirmed. Shipped. All in one operation.
 
Is this going to be a problem?
]]> Mon, 16 Feb 2009 00:50:57 +0000 https://forum.productcart.com/processing-orders-of-downloadable-goods_topic2439_post8965.html#8965 <![CDATA[Processing Orders of Downloadable Goods : Can&#039;t you just use the &#034;reset...]]> https://forum.productcart.com/processing-orders-of-downloadable-goods_topic2439_post8959.html#8959 Author: cpgmar
Subject: 2439
Posted: 15-February-2009 at 6:55pm

Can't you just use the "reset order status" button on the order "Process/Update" tab?]]> Sun, 15 Feb 2009 18:55:12 +0000 https://forum.productcart.com/processing-orders-of-downloadable-goods_topic2439_post8959.html#8959 <![CDATA[Processing Orders of Downloadable Goods : If this hasn&#039;t come up before,...]]> https://forum.productcart.com/processing-orders-of-downloadable-goods_topic2439_post8923.html#8923 Author: rkeyes
Subject: 2439
Posted: 13-February-2009 at 9:49am

If this hasn't come up before, how do you guys and other stores/users deal with downloadable products mixed in with regular shippable products?]]> Fri, 13 Feb 2009 09:49:03 +0000 https://forum.productcart.com/processing-orders-of-downloadable-goods_topic2439_post8923.html#8923 <![CDATA[Processing Orders of Downloadable Goods : Thanks for your feedback. We understand...]]> https://forum.productcart.com/processing-orders-of-downloadable-goods_topic2439_post8920.html#8920 Author: ProductCart
Subject: 2439
Posted: 12-February-2009 at 6:32pm

Thanks for your feedback. We understand the issue, but it is something that has never come up before. We will keep it in mind for future versions. For now, here is one way to address it:

- Batch-ship those orders to quickly change the order status
- Do NOT send the order shipped e-mail to the customer (uncheck those checkboxes)

This way all orders will show as "shipped", and customers will not be confused by an "Order Shipped" message when they ordered downloadable goods.
]]> Thu, 12 Feb 2009 18:32:28 +0000 https://forum.productcart.com/processing-orders-of-downloadable-goods_topic2439_post8920.html#8920 <![CDATA[Processing Orders of Downloadable Goods : Is this an error that it doesn&#039;t...]]> https://forum.productcart.com/processing-orders-of-downloadable-goods_topic2439_post8885.html#8885 Author: rkeyes
Subject: 2439
Posted: 11-February-2009 at 5:59pm

Is this an error that it doesn't differentiate between downloadable goods and regular goods?

Anyone have a solution for the setting order to complete/shipped...since its an electronic good?
]]> Wed, 11 Feb 2009 17:59:40 +0000 https://forum.productcart.com/processing-orders-of-downloadable-goods_topic2439_post8885.html#8885 <![CDATA[Processing Orders of Downloadable Goods : Hi,I need a little help explaining...]]> https://forum.productcart.com/processing-orders-of-downloadable-goods_topic2439_post8767.html#8767 Author: rkeyes
Subject: 2439
Posted: 05-February-2009 at 12:13pm

Hi,

I need a little help explaining the proper method of handling orders of downloadable goods.

For normal orders, new ones come in as status 'pending' (blue color). Once you check the order over and confirm it, it becomes yellow marked as 'processed'. And finally, when you fulfill the order it is marked as 'shipped', a nice green complete color that we know its done when seeing it in the list.

With downloadable goods however, the item is sent electronically when you process the order, not when you "ship" it. Essentially, I have fulfilled the order after the first step of confirming it - That means that in the list, that order is done when it's marked as yellow as opposed to green. But we want all the complete orders as green so we know which ones are complete and which ones are not. To do that, we have to mark the order as shipped even though it's already done and I'm guessing that would send another e-mail to the customer saying item is shipped...when it's not a shippable item.

Do I have that right? And is there a way to mark orders with downloadable goods complete (green)? It's a little confusing as the view & process screens are identical when handling electronic goods that are not actually shipped.

thanks,

-Rob
]]> Thu, 05 Feb 2009 12:13:21 +0000 https://forum.productcart.com/processing-orders-of-downloadable-goods_topic2439_post8767.html#8767