ProductCart Shopping Cart Software Forums : Customers are able to buy out-of-stock items? https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Mon, 13 Apr 2026 05:47:34 +0000 Sun, 25 Jan 2009 14:54:06 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=2376 <![CDATA[ProductCart Shopping Cart Software Forums]]> https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ <![CDATA[Customers are able to buy out-of-stock items? : Hi Handmade, ProductCart uses...]]> https://forum.productcart.com/customers-are-able-to-buy-outofstock-items_topic2376_post8497.html#8497 Author: Hamish
Subject: 2376
Posted: 25-January-2009 at 2:54pm

Hi Handmade, ProductCart uses the following "rules" when adjusting inventory levels.
http://wiki.earlyimpact.com/productcart/products_update_inventory#how_productcart_adjusts_inventory_levels

If you are confident this did not occur on this occasion p,ease raise a support ticket so we can investigate.

]]> Sun, 25 Jan 2009 14:54:06 +0000 https://forum.productcart.com/customers-are-able-to-buy-outofstock-items_topic2376_post8497.html#8497 <![CDATA[Customers are able to buy out-of-stock items? : I have had acouple ofinstances...]]> https://forum.productcart.com/customers-are-able-to-buy-outofstock-items_topic2376_post8495.html#8495 Author: Handmade
Subject: 2376
Posted: 25-January-2009 at 1:27pm

I have had a couple of instances where PC did not properly adjust inventory counts after a purchase. In one case I had 2 pieces of an item left in stock and a customer a few hours later did purchase the last two pieces. Evidently the inventory was not properly adjusted as another customer purchased 2 pieces of the same now out of stock item and low and behold, the count was readjusted to zero and did come up as out of stock (after customer no. 2  "purchased" the items).
.
I know this happened because earlier that morning I did a count check on the inventory totals.
 
 
 
]]> Sun, 25 Jan 2009 13:27:10 +0000 https://forum.productcart.com/customers-are-able-to-buy-outofstock-items_topic2376_post8495.html#8495 <![CDATA[Customers are able to buy out-of-stock items? : I&#039;ve tried it using both...]]> https://forum.productcart.com/customers-are-able-to-buy-outofstock-items_topic2376_post8430.html#8430 Author: loracady
Subject: 2376
Posted: 22-January-2009 at 2:38pm

I've tried it using both "repeat order" and "wish list" and I cannot duplicate it.  It has happened twice in the last week, though, and there is no explanation.  Thanks for your input, Katharina.  ]]> Thu, 22 Jan 2009 14:38:22 +0000 https://forum.productcart.com/customers-are-able-to-buy-outofstock-items_topic2376_post8430.html#8430 <![CDATA[Customers are able to buy out-of-stock items? : Same for me, 3.11a. Haven&#039;t...]]> https://forum.productcart.com/customers-are-able-to-buy-outofstock-items_topic2376_post8429.html#8429 Author: katharina
Subject: 2376
Posted: 22-January-2009 at 1:26pm

Same for me, 3.11a.  Haven't noticed the problem lately, so I'm not sure if it still exists.  We still get occasionally orders on out of stock item, and we can't figure out why.  Its rather seldom.  Had one yesterday.  I know it did not come from a repeat order or wish list, since I know this customer.  Just can't recreate it so we simply adjust the invoice and end of it.  We sell a lot of little craft items, so it is not an issue to adjust a little.  Harder with big items like yours.
Katharina


Edited by katharina - 22-January-2009 at 1:30pm]]> Thu, 22 Jan 2009 13:26:05 +0000 https://forum.productcart.com/customers-are-able-to-buy-outofstock-items_topic2376_post8429.html#8429 <![CDATA[Customers are able to buy out-of-stock items? : I am using 3.11a. ]]> https://forum.productcart.com/customers-are-able-to-buy-outofstock-items_topic2376_post8428.html#8428 Author: loracady
Subject: 2376
Posted: 22-January-2009 at 12:13pm

I am using 3.11a.  ]]> Thu, 22 Jan 2009 12:13:34 +0000 https://forum.productcart.com/customers-are-able-to-buy-outofstock-items_topic2376_post8428.html#8428 <![CDATA[Customers are able to buy out-of-stock items? : ProductCart validates both scenarios...]]> https://forum.productcart.com/customers-are-able-to-buy-outofstock-items_topic2376_post8427.html#8427 Author: ProductCart
Subject: 2376
Posted: 22-January-2009 at 11:54am

ProductCart validates both scenarios (add to cart from Wish List and "repeat order") to check for product availability.

Katharina: which version are you using? These features have been around for a while, if we remember correctly.
]]> Thu, 22 Jan 2009 11:54:35 +0000 https://forum.productcart.com/customers-are-able-to-buy-outofstock-items_topic2376_post8427.html#8427 <![CDATA[Customers are able to buy out-of-stock items? : I don&#039;t know what version...]]> https://forum.productcart.com/customers-are-able-to-buy-outofstock-items_topic2376_post8426.html#8426 Author: katharina
Subject: 2376
Posted: 22-January-2009 at 10:52am

I don't know what version you are running.  We have noticed on our site that customers can put out of stock items into the cart from their wish list or by repeating an order.  Not sure if that has been fixed in the newest version.
Katharina

]]> Thu, 22 Jan 2009 10:52:46 +0000 https://forum.productcart.com/customers-are-able-to-buy-outofstock-items_topic2376_post8426.html#8426 <![CDATA[Customers are able to buy out-of-stock items? : How is this happening? I have...]]> https://forum.productcart.com/customers-are-able-to-buy-outofstock-items_topic2376_post8425.html#8425 Author: loracady
Subject: 2376
Posted: 22-January-2009 at 10:23am

How is this happening?  I have tried to duplicate the problem, but I cannot add the product to my cart.  How are my customers adding the product to their cart?  I have all the fields marked correctly:  "0" stock, do not allow backordering, etc.  Following is an out-of-stock item:  http://www.thesleepshop.com/store/pc/Queen-Bed-Bridge-Support-System-Deluxe-Model-51p79.htm.  Any ideas??  Thanks!  ]]> Thu, 22 Jan 2009 10:23:30 +0000 https://forum.productcart.com/customers-are-able-to-buy-outofstock-items_topic2376_post8425.html#8425