ProductCart Shopping Cart Software Forums : Gift Registry Frustration https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sun, 12 Apr 2026 13:36:00 +0000 Fri, 02 Jan 2009 18:18:38 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=2298 <![CDATA[ProductCart Shopping Cart Software Forums]]> https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ <![CDATA[Gift Registry Frustration : Hi Shannondoan, Regarding the...]]> https://forum.productcart.com/gift-registry-frustration_topic2298_post8104.html#8104 Author: Hamish
Subject: 2298
Posted: 02-January-2009 at 6:18pm

Hi Shannondoan,
   Regarding the issue of the missing order please raise a ticket at : https://www.earlyimpact.com/productcart/support/support_form.asp
so that it can be properly investigated, with as much detail about it as you have.
Obviously this is something that should never occur.
]]> Fri, 02 Jan 2009 18:18:38 +0000 https://forum.productcart.com/gift-registry-frustration_topic2298_post8104.html#8104 <![CDATA[Gift Registry Frustration : The way the gift registry currently...]]> https://forum.productcart.com/gift-registry-frustration_topic2298_post8100.html#8100 Author: shannondoan
Subject: 2298
Posted: 02-January-2009 at 5:30pm

The way the gift registry currently works, a person can not shop off of a person's registry and then also add something that is not on the registry to the same order.  So, if Jane wants to buy a bunch of stuff off of Sally's registry, and also buy some things for herself, she has to place a separate order.  Or if she wants to also get something for Sally that is not on her registry, she can't do that either, unless she places a separate order.  This is a real impediment to sales- gift registries are not just a service to customers, but also good advertising to potential customers.  I hope that as people shop off a friend's registry, they see items they might want for themselves!

I also just had a problem where the lady placed the gift order, paid for it by paypal and completed the checkout process.  Then she went back and immediately placed a second order for herself, and it wouldn't let her checkout, saying it was a duplicate order.  In the control panel, I could see the second order as an incomplete order.  But I received a paypal payment for the first order, but no order associated with it.
 
Anyway, I get more complaints about this from customers than anything else.  And my explanation/apology to them sounds hollow.  They can't comprehend why they can't buy stuff for themselves and stuff for a friend on the same order.  I don't really understand why either- I initially thought this was a bug in the cart and submitted a ticket- but learned that it is just the way the cart operates.  Wondering how people address this issue with their customers- what kind of positive spin/benefit to customers can we put on this?
]]> Fri, 02 Jan 2009 17:30:58 +0000 https://forum.productcart.com/gift-registry-frustration_topic2298_post8100.html#8100