ProductCart Shopping Cart Software Forums : USPS Server Issues? https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sun, 12 Apr 2026 10:37:24 +0000 Tue, 09 Dec 2008 18:41:32 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=2229 <![CDATA[ProductCart Shopping Cart Software Forums]]> https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ <![CDATA[USPS Server Issues? : Here is some information on...]]> https://forum.productcart.com/usps-server-issues_topic2229_post7760.html#7760 Author: ProductCart
Subject: 2229
Posted: 09-December-2008 at 6:41pm

Here is some information on what's behind the problems you have experienced.
http://www.internetretailer.com/dailyNews.asp?id=28718

Today (12.10.08) we received the following, official message:

Webtools Interruptions: Updates

The Postal Service continues to experience intermittent system interruptions in our Webtools API’s.. We apologize for the inconvenience this is causing, especially at what is one of the busiest times of the year. We are hopeful that full service, across the country, will be restored as soon as possible. We thank you again for your patience.

We have taken every step to resolve the situation, and continue to work around the clock both internally and with our external partners.

We appreciate your business and your patience.

United States Postal Service
Internet Customer Care Center



Edited by earlyimp - 10-December-2008 at 11:34am]]> Tue, 09 Dec 2008 18:41:32 +0000 https://forum.productcart.com/usps-server-issues_topic2229_post7760.html#7760 <![CDATA[USPS Server Issues? : To have the USPS rating system...]]> https://forum.productcart.com/usps-server-issues_topic2229_post7757.html#7757 Author: karlclayton
Subject: 2229
Posted: 09-December-2008 at 5:12pm

To have the USPS rating system go down so close to the holidays shows how amateur USPS is.  They should have redundency servers.  There must have been hundreds of thousands of dollars lost in sales yesterday.

In productcart there should be an email sent when a postal server does not respond to a call so that we know there is an issue.  I only knew there was an issue when we tried to enter a phone order.
]]> Tue, 09 Dec 2008 17:12:15 +0000 https://forum.productcart.com/usps-server-issues_topic2229_post7757.html#7757 <![CDATA[USPS Server Issues? : Hi Hamish. The problem with letting...]]> https://forum.productcart.com/usps-server-issues_topic2229_post7756.html#7756 Author: karlclayton
Subject: 2229
Posted: 09-December-2008 at 4:57pm

Hi Hamish.  The problem with letting the USPS rates being calculated is that it takes over a minute for it to go to the shipping screen if the USPS system is not working correctly.  Customers simply keep on pressing buttons and then cancel the order because the screen is not responding.  The shipping license values should be enabled for the print label functions but it doesn't mean you have to have real time rates enabled.  This must be fixed incase this happens again so that we can print labels and provide incremental shipping quotes without hanging up on the rates returned code for USPS.]]> Tue, 09 Dec 2008 16:57:40 +0000 https://forum.productcart.com/usps-server-issues_topic2229_post7756.html#7756 <![CDATA[USPS Server Issues? : See, it is no wonder people like...]]> https://forum.productcart.com/usps-server-issues_topic2229_post7753.html#7753 Author: Stuck
Subject: 2229
Posted: 09-December-2008 at 3:38pm

See, it is no wonder people like "Go Postal" on them.........Smile]]> Tue, 09 Dec 2008 15:38:35 +0000 https://forum.productcart.com/usps-server-issues_topic2229_post7753.html#7753 <![CDATA[USPS Server Issues? : It does indeed seem to be working...]]> https://forum.productcart.com/usps-server-issues_topic2229_post7752.html#7752 Author: rotokirby
Subject: 2229
Posted: 09-December-2008 at 3:13pm

It does indeed seem to be working again at the moment, although as recently as 2 hours ago it wasn't. Fingers crossed!]]> Tue, 09 Dec 2008 15:13:06 +0000 https://forum.productcart.com/usps-server-issues_topic2229_post7752.html#7752 <![CDATA[USPS Server Issues? : Our site is receiving US Postal...]]> https://forum.productcart.com/usps-server-issues_topic2229_post7751.html#7751 Author: Stuck
Subject: 2229
Posted: 09-December-2008 at 1:44pm

Our site is receiving US Postal rates fine today.]]> Tue, 09 Dec 2008 13:44:10 +0000 https://forum.productcart.com/usps-server-issues_topic2229_post7751.html#7751 <![CDATA[USPS Server Issues? : Hey Hamish....yeah, we&#039;ve...]]> https://forum.productcart.com/usps-server-issues_topic2229_post7750.html#7750 Author: rotokirby
Subject: 2229
Posted: 09-December-2008 at 1:05pm

Hey Hamish....yeah, we've got it set that way, but it's a real pain to have to contact customers and have them pay separate shipping. Not to mention the orders we'll just lose because customers are frustrated.

It's been over 24 hours and the good folks at the USPS still haven't managed a fix to the problem. We can't just turn off USPS until it's fixed because we have a lot of international customers whose only options are USPS and we'll just lose those orders altogether if we turn it off.

I realize that this isn't Early Impact's problem. But it's frustrating none-the-less!]]> Tue, 09 Dec 2008 13:05:48 +0000 https://forum.productcart.com/usps-server-issues_topic2229_post7750.html#7750 <![CDATA[USPS Server Issues? : See : http://wiki.earlyimpact....]]> https://forum.productcart.com/usps-server-issues_topic2229_post7745.html#7745 Author: Hamish
Subject: 2229
Posted: 09-December-2008 at 4:26am

See : http://wiki.earlyimpact.com/productcart/shipping-general_settings
You can set the shipping so that if USPS returns no rates the customer can still complete the purchase.
]]> Tue, 09 Dec 2008 04:26:24 +0000 https://forum.productcart.com/usps-server-issues_topic2229_post7745.html#7745 <![CDATA[USPS Server Issues? : We have experienced the same problem...]]> https://forum.productcart.com/usps-server-issues_topic2229_post7743.html#7743 Author: karlclayton
Subject: 2229
Posted: 08-December-2008 at 9:50pm

We have experienced the same problem with USPS.  This bring up another problem.  We have created a custom shipping setup with increasing rates for units ordered but because I had to remove the USPS settings from the control panel to get it to work properly we cannot print USPS labels anymore.  We have the enable the USPS settings to print labels but then this stops customers from placing orders.  You should not need to define a USPS method so you can print labels.]]> Mon, 08 Dec 2008 21:50:13 +0000 https://forum.productcart.com/usps-server-issues_topic2229_post7743.html#7743 <![CDATA[USPS Server Issues? : Yep, however, I have experienced...]]> https://forum.productcart.com/usps-server-issues_topic2229_post7742.html#7742 Author: Stuck
Subject: 2229
Posted: 08-December-2008 at 7:55pm

Yep, however, I have experienced the same thing at times in the past (as in communication server hickups) even with FedEx & UPS servers not returning rates. And even with the PayPal Pro gateway for that matter. Fortunately these hickups are few & far between these days and are typically short lived issues. Certainly money is on our side in these cases, if  for example, you consider the amount of money the US Postal service is loosing for every minute they are unable to return shipping rates! Wink]]> Mon, 08 Dec 2008 19:55:31 +0000 https://forum.productcart.com/usps-server-issues_topic2229_post7742.html#7742