https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sun, 12 Apr 2026 11:51:21 +0000 Sun, 07 Dec 2008 21:51:18 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=2224 https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ https://forum.productcart.com/getting-confirmation-page-error-in-firefox_topic2224_post7708.html#7708 Author: Otane
Subject: 2224
Posted: 07-December-2008 at 9:51pm

Matt Thanks for helping me. The problem is fixed.]]> Sun, 07 Dec 2008 21:51:18 +0000 https://forum.productcart.com/getting-confirmation-page-error-in-firefox_topic2224_post7708.html#7708 https://forum.productcart.com/getting-confirmation-page-error-in-firefox_topic2224_post7701.html#7701 Author: Matt
Subject: 2224
Posted: 06-December-2008 at 11:05pm

You can merge the new file with the old file using a compare tool:

http://www.prestosoft.com/ps.asp?page=edp_examdiff
http://winmerge.org/
]]> Sat, 06 Dec 2008 23:05:19 +0000 https://forum.productcart.com/getting-confirmation-page-error-in-firefox_topic2224_post7701.html#7701 https://forum.productcart.com/getting-confirmation-page-error-in-firefox_topic2224_post7700.html#7700 Author: Otane
Subject: 2224
Posted: 06-December-2008 at 9:28pm

I am sending you the ordercomplete.asp which was modified since I use a dropshipper and use their API. I received your updated files, but can't replace the ordercomplete.asp since it will overwrite the code. ]]> Sat, 06 Dec 2008 21:28:04 +0000 https://forum.productcart.com/getting-confirmation-page-error-in-firefox_topic2224_post7700.html#7700 https://forum.productcart.com/getting-confirmation-page-error-in-firefox_topic2224_post7699.html#7699 Author: Matt
Subject: 2224
Posted: 06-December-2008 at 8:41pm

Hi Otane,

This was a really odd issue. Apparently Firefox does a dual page load when there is a JavaScript or CSS error.  Firefox tries to fix the error and reload the page.  Unfortunately, on the first page load it clears the shopping session.  So on the second instant page load the customer receives that message because the session is gone.  We have changed the confirmation page in version 3.51, which will be released very soon.  The issue is not known to exist using the default layout and is very rare.  Most stores do not need to worry about this problem and do not need a patch.  Open a support ticket to receive the patch.

Edited by Matt - 06-December-2008 at 8:41pm]]> Sat, 06 Dec 2008 20:41:22 +0000 https://forum.productcart.com/getting-confirmation-page-error-in-firefox_topic2224_post7699.html#7699 https://forum.productcart.com/getting-confirmation-page-error-in-firefox_topic2224_post7698.html#7698 Author: Otane
Subject: 2224
Posted: 06-December-2008 at 8:05pm

I get the error at the final checkout:

"This order was not found or you don't have permission to access it."

it seems to redirect, since I am able to see the real confirmation page for about a millisecond. It happens in Firefox, but this is a big enough problem since many use this browser.

I am using 3.5.]]> Sat, 06 Dec 2008 20:05:44 +0000 https://forum.productcart.com/getting-confirmation-page-error-in-firefox_topic2224_post7698.html#7698