ProductCart Shopping Cart Software Forums : Update to 3.11 help needed https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sun, 12 Apr 2026 11:51:16 +0000 Mon, 08 Dec 2008 09:02:56 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=2222 <![CDATA[ProductCart Shopping Cart Software Forums]]> https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ <![CDATA[Update to 3.11 help needed : Hi Stross, Have you raised a support...]]> https://forum.productcart.com/update-to-3-11-help-needed_topic2222_post7712.html#7712 Author: Hamish
Subject: 2222
Posted: 08-December-2008 at 9:02am

Hi Stross,
    Have you raised a support ticket and is the issue resolved? I see your site is active.
]]> Mon, 08 Dec 2008 09:02:56 +0000 https://forum.productcart.com/update-to-3-11-help-needed_topic2222_post7712.html#7712 <![CDATA[Update to 3.11 help needed : I&#039;ve had this problem before...]]> https://forum.productcart.com/update-to-3-11-help-needed_topic2222_post7710.html#7710 Author: intour
Subject: 2222
Posted: 08-December-2008 at 8:54am

I've had this problem before too when upgrading some of my sites to 3.11
 
Check that your version number has been updated correctly:
 
Productcart/includes/settings.asp
 
If it hasn't, manually change it and you should be able to login OK.
 
Nigel
]]> Mon, 08 Dec 2008 08:54:28 +0000 https://forum.productcart.com/update-to-3-11-help-needed_topic2222_post7710.html#7710 <![CDATA[Update to 3.11 help needed : Hi Stross, Raise a support...]]> https://forum.productcart.com/update-to-3-11-help-needed_topic2222_post7695.html#7695 Author: Hamish
Subject: 2222
Posted: 06-December-2008 at 2:50pm

Hi Stross, 
      Raise a support ticket and we will take a look. It looks like we will need FTP access to investigate properly, so please include those details as well.
https://www.earlyimpact.com/productcart/support/support_form.asp

]]> Sat, 06 Dec 2008 14:50:23 +0000 https://forum.productcart.com/update-to-3-11-help-needed_topic2222_post7695.html#7695 <![CDATA[Update to 3.11 help needed : It depends upon what you have...]]> https://forum.productcart.com/update-to-3-11-help-needed_topic2222_post7694.html#7694 Author: Greg Dinger
Subject: 2222
Posted: 06-December-2008 at 1:03pm

It depends upon what you have for a control panel.  The easiest solution may be to ask your web host.]]> Sat, 06 Dec 2008 13:03:53 +0000 https://forum.productcart.com/update-to-3-11-help-needed_topic2222_post7694.html#7694 <![CDATA[Update to 3.11 help needed : Found the folder - all users have...]]> https://forum.productcart.com/update-to-3-11-help-needed_topic2222_post7693.html#7693 Author: STROSS
Subject: 2222
Posted: 06-December-2008 at 12:58pm

Found the folder -  all users have write permissions - how do I know if the folder has it? ]]> Sat, 06 Dec 2008 12:58:05 +0000 https://forum.productcart.com/update-to-3-11-help-needed_topic2222_post7693.html#7693 <![CDATA[Update to 3.11 help needed : I am a real beginner at this and...]]> https://forum.productcart.com/update-to-3-11-help-needed_topic2222_post7692.html#7692 Author: STROSS
Subject: 2222
Posted: 06-December-2008 at 12:52pm

I am a real beginner at this and I inherited the site.  Where do I find this folder - I'm looking on the hosting site under file permissions - all users have write permission and can't see a folder with that name.  ???What am I doing wrong?  and Thank you for your help!]]> Sat, 06 Dec 2008 12:52:18 +0000 https://forum.productcart.com/update-to-3-11-help-needed_topic2222_post7692.html#7692 <![CDATA[Update to 3.11 help needed : The first place to check is the...]]> https://forum.productcart.com/update-to-3-11-help-needed_topic2222_post7691.html#7691 Author: Greg Dinger
Subject: 2222
Posted: 06-December-2008 at 12:32pm

The first place to check is the permissions of the cplogs folder.  3.11 introduced control panel access logging, and it needs write permissions on that folder so the log entries will be recorded.
]]> Sat, 06 Dec 2008 12:32:22 +0000 https://forum.productcart.com/update-to-3-11-help-needed_topic2222_post7691.html#7691 <![CDATA[Update to 3.11 help needed : Uploaded update files for 3.11...]]> https://forum.productcart.com/update-to-3-11-help-needed_topic2222_post7690.html#7690 Author: STROSS
Subject: 2222
Posted: 06-December-2008 at 12:21pm

Confused Uploaded update files for 3.11 - now can't login to control panel - what to do? ]]> Sat, 06 Dec 2008 12:21:15 +0000 https://forum.productcart.com/update-to-3-11-help-needed_topic2222_post7690.html#7690