ProductCart Shopping Cart Software Forums : RMA Request https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sun, 12 Apr 2026 16:05:42 +0000 Sat, 24 Jan 2009 19:30:10 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=2189 <![CDATA[ProductCart Shopping Cart Software Forums]]> https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ <![CDATA[RMA Request : See the link to fix earlier in...]]> https://forum.productcart.com/rma-request_topic2189_post8471.html#8471 Author: ProductCart
Subject: 2189
Posted: 24-January-2009 at 7:30pm

See the link to fix earlier in this thread. Also, this is fixed in the new, free update that will be available next week (ProductCart v3.51).]]> Sat, 24 Jan 2009 19:30:10 +0000 https://forum.productcart.com/rma-request_topic2189_post8471.html#8471 <![CDATA[RMA Request : I am having that same issue...&#034;product...]]> https://forum.productcart.com/rma-request_topic2189_post8464.html#8464 Author: hollehock
Subject: 2189
Posted: 24-January-2009 at 3:52pm

I am  having that same issue..."product not found in database".]]> Sat, 24 Jan 2009 15:52:48 +0000 https://forum.productcart.com/rma-request_topic2189_post8464.html#8464 <![CDATA[RMA Request : Hi Greg,We are still gathering...]]> https://forum.productcart.com/rma-request_topic2189_post7573.html#7573 Author: ProductCart
Subject: 2189
Posted: 28-November-2008 at 7:34am

Hi Greg,

We are still gathering feedback and doing some research. Right now there are about 30 files affected in the Standard version. In most cases, we are talking about very small changes to the source code, many of which apply to very specific scenarios (e.g. adding 3D Secure support to the ProtX payment gateway in the UK).

There is no set release date for this update.
]]> Fri, 28 Nov 2008 07:34:26 +0000 https://forum.productcart.com/rma-request_topic2189_post7573.html#7573 <![CDATA[RMA Request : earlyimp wrote:We found the...]]> https://forum.productcart.com/rma-request_topic2189_post7571.html#7571 Author: Greg Dinger
Subject: 2189
Posted: 28-November-2008 at 12:50am

Originally posted by earlyimp earlyimp wrote:

We found the issue. This will be part of a small update (or call it a "patch") that we will provide soon. In the meantime, here is the fix for this, if needed.
 
EI - what's the schedule of releasing the post 3.5 patch, and do you have an idea of how many pages will be affected?  I'm holding off some work in anticipation of that update so I don't have to worry about over-writing mods I need to install.
 
Thanks!
]]> Fri, 28 Nov 2008 00:50:19 +0000 https://forum.productcart.com/rma-request_topic2189_post7571.html#7571 <![CDATA[RMA Request : Edit: Oh a quick fix, I like that,...]]> https://forum.productcart.com/rma-request_topic2189_post7559.html#7559 Author: bsnyder
Subject: 2189
Posted: 26-November-2008 at 5:37pm

Edit: Oh a quick fix, I like that, was typing this as that came in, thanks.
Yeah, was prob planning on doing that after the holliday weekend, thanks.
 
Just didn't want to open up temprorary access to the control panel unless I can monitor it.
As current setup does not allow anyone outside our network to access the control panel.


Edited by bsnyder - 26-November-2008 at 5:38pm]]> Wed, 26 Nov 2008 17:37:09 +0000 https://forum.productcart.com/rma-request_topic2189_post7559.html#7559 <![CDATA[RMA Request : We found the issue. This will...]]> https://forum.productcart.com/rma-request_topic2189_post7558.html#7558 Author: ProductCart
Subject: 2189
Posted: 26-November-2008 at 5:36pm

We found the issue. This will be part of a small update (or call it a "patch") that we will provide soon. In the meantime, here is the fix for this, if needed.]]> Wed, 26 Nov 2008 17:36:32 +0000 https://forum.productcart.com/rma-request_topic2189_post7558.html#7558 <![CDATA[RMA Request : This is something that needs to...]]> https://forum.productcart.com/rma-request_topic2189_post7557.html#7557 Author: katharina
Subject: 2189
Posted: 26-November-2008 at 5:26pm

This is something that needs to raise a support ticket. 
The RMA thing refreshed my mind about something that would be helpful.  It would be great if the customer can print a return label (without postage, since the customer will pay for the return postage him/herself).  Just a simply a block with their address (From) and our address (To) and the RMA number.  That avoids possible typos by the customer.  They simply print and glue onto the box. 
Katharina
]]> Wed, 26 Nov 2008 17:26:21 +0000 https://forum.productcart.com/rma-request_topic2189_post7557.html#7557 <![CDATA[RMA Request : Hello I have PC v3.5b I am...]]> https://forum.productcart.com/rma-request_topic2189_post7556.html#7556 Author: bsnyder
Subject: 2189
Posted: 26-November-2008 at 5:15pm

Hello
 
I have PC v3.5b
I am now testing out the RMA request form for orders and ran in to an issue that does not allow it to complete.
 
On the user side, the go to previos orders, select the order, click the link "request a Return Merchandise Authorization (RMA)"  this page shows up.  Select the product for return, enter in comments, click the continue button.
Next page shows "This order could not be found in our database."
 
Now surely the order is in the database as it sess the ordre and all the products on the order to select for RMA.
 
So what could the problem be?
 
Thanks


Edited by bsnyder - 26-November-2008 at 5:16pm]]> Wed, 26 Nov 2008 17:15:53 +0000 https://forum.productcart.com/rma-request_topic2189_post7556.html#7556