ProductCart Shopping Cart Software Forums : Customers getting errors when placing orders https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sun, 12 Apr 2026 09:02:56 +0000 Sat, 22 Nov 2008 01:51:12 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=2162 <![CDATA[ProductCart Shopping Cart Software Forums]]> https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ <![CDATA[Customers getting errors when placing orders : We&#039;ve been placing test orders...]]> https://forum.productcart.com/customers-getting-errors-when-placing-orders_topic2162_post7472.html#7472 Author: RUOnTheNet
Subject: 2162
Posted: 22-November-2008 at 1:51am

We've been placing test orders in our cart and have received similar messages. 
 
The "Hidden Fields' message occurs when someone hits back once, after placing  an order - and tries to resubmit payment again.   The hidden fields are (I expect) the variables being passed to the gateway.  And since they've already been purged, they don't exist, but if the person goes back two or more pages, then they will see the cart items and can continue again through to checkout. 
 
It would be good to have a better "error" message explanation to the customer - particularly for check out errors and card processing.  
 
]]> Sat, 22 Nov 2008 01:51:12 +0000 https://forum.productcart.com/customers-getting-errors-when-placing-orders_topic2162_post7472.html#7472 <![CDATA[Customers getting errors when placing orders : Hi, Please raise a support ticket...]]> https://forum.productcart.com/customers-getting-errors-when-placing-orders_topic2162_post7445.html#7445 Author: Hamish
Subject: 2162
Posted: 19-November-2008 at 8:49am

Hi,
   Please raise a support ticket for problems such as these so we can properly assist you.

https://www.earlyimpact.com/productcart/support/support_form.asp
]]> Wed, 19 Nov 2008 08:49:35 +0000 https://forum.productcart.com/customers-getting-errors-when-placing-orders_topic2162_post7445.html#7445 <![CDATA[Customers getting errors when placing orders : We are getting a lot of calls...]]> https://forum.productcart.com/customers-getting-errors-when-placing-orders_topic2162_post7443.html#7443 Author: hhsign
Subject: 2162
Posted: 19-November-2008 at 7:44am

We are getting a lot of calls from customers saying they are getting an error when they place an order saying it couldn't locate my order. We cannot duplicate the error when we do a test order. Here is one Email from a customer.

I tried to place an order a few minutes ago and I got an error saying it couldn't locate my order. I don't know how it could considering I was just placing an order for the first time ever with H&H Sign Supply. I went back and looked at all the fill in fields and tried again. This time I got an error saying hidden fields were not filled in. Did my order go through and I'm just an idiot, or did you not receive it? This was at 8:20 PM Mountain Standard Time on 11/18/08. If the order went through twice, please cancel one of the orders. If it didn't go through at all, please let me know what to do so I can place an order soon.

Hope someone can help on this problem.
]]> Wed, 19 Nov 2008 07:44:49 +0000 https://forum.productcart.com/customers-getting-errors-when-placing-orders_topic2162_post7443.html#7443