ProductCart Shopping Cart Software Forums : Placing an order for a Customer https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sun, 12 Apr 2026 16:06:47 +0000 Mon, 26 Jan 2009 17:06:23 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=1923 <![CDATA[ProductCart Shopping Cart Software Forums]]> https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ <![CDATA[Placing an order for a Customer : I had similar issues with this...]]> https://forum.productcart.com/placing-an-order-for-a-customer_topic1923_post8528.html#8528 Author: DMC1
Subject: 1923
Posted: 26-January-2009 at 5:06pm

I had similar issues with this but were solved when I made sure that all links pointed to the full name of our website.  For example, in some places, I had abbreviated to COMPANYABC.com instead of always using www.COMPANYABC.com.  This slight difference seemed to result in the sessions not registering items in the cart.  I made sure to include the "www"  in all areas including the SSL link address and I have not had any issues with this problems since the changes.  Hope that helps.]]> Mon, 26 Jan 2009 17:06:23 +0000 https://forum.productcart.com/placing-an-order-for-a-customer_topic1923_post8528.html#8528 <![CDATA[Placing an order for a Customer : I am adding to this thread because...]]> https://forum.productcart.com/placing-an-order-for-a-customer_topic1923_post8478.html#8478 Author: RUOnTheNet
Subject: 1923
Posted: 24-January-2009 at 10:59pm

I am adding to this thread because it is the more recent forum entry that deals with

shopping cart empty.  

We are experiencing many instances in Firefox when a user simply tries to add an item to their cart.      This seems to occur right after a new user account is created, and primarily with FF.     The person creates a new account and then goes shopping.  Then they get the empty cart message, after adding a product.
 
This also happens very frequently in FF with the admin features of adding orders.    I expect that the cache or sessions are not being cleared properly, because it occurs after we've created a new customer account and continue shopping on their behalf.

We are using  PC  V 3.xxx something above 3.1 (unsure as we've had a few updated pages sent our way) and the Access dbase.    We have an SSL and no changes in urls.
 
Any one else experiencing this?   It is a concern as we see much  higher cart abandonment rate with FF users over IE.
 
 
Thanks. /a
]]> Sat, 24 Jan 2009 22:59:20 +0000 https://forum.productcart.com/placing-an-order-for-a-customer_topic1923_post8478.html#8478 <![CDATA[Placing an order for a Customer : Perfect - Previously, I was logging...]]> https://forum.productcart.com/placing-an-order-for-a-customer_topic1923_post6484.html#6484 Author: DMC1
Subject: 1923
Posted: 22-August-2008 at 2:40pm

Perfect - Previously, I was logging into my control panel via xyxyxyxyxyx.com and my website address was www.xyxyxyxyxyx.com 
 
I just tried logging into the control panel with "www" beforehand and it worked out exactly as it should when I tried to place an order for a customer.  I hope this helps others as well!
 
Thank you!
]]> Fri, 22 Aug 2008 14:40:10 +0000 https://forum.productcart.com/placing-an-order-for-a-customer_topic1923_post6484.html#6484 <![CDATA[Placing an order for a Customer : The most common reason for a...]]> https://forum.productcart.com/placing-an-order-for-a-customer_topic1923_post6482.html#6482 Author: ProductCart
Subject: 1923
Posted: 22-August-2008 at 11:50am

The most common reason for a loss of session is a change in the domain name. That is: if you are shopping on http://www.earlyimpact.com, but then get redirected (or click on a link) to http://earlyimpact.com, the session is lost unless the server has been setup to automatically redirect all requests to the same domain.

To the browser, www.earlyimpact.com and earlyimpact.com are two completely different things (in fact, you can set up your server to point them to two completely different IP addresses, if you wanted to). That's why sessions are not maintained across the two.

To do items related to this:

- Make sure all navigation links use a consistent URL
- Make sure that the store URL in "includes/storeconstants.asp" uses the same domain
- Make sure that the store settings (home page URL and SSL URL) use the same domain



Edited by earlyimp - 22-August-2008 at 11:52am]]> Fri, 22 Aug 2008 11:50:16 +0000 https://forum.productcart.com/placing-an-order-for-a-customer_topic1923_post6482.html#6482 <![CDATA[Placing an order for a Customer : It&#039;s not a timeout issue,...]]> https://forum.productcart.com/placing-an-order-for-a-customer_topic1923_post6480.html#6480 Author: katharina
Subject: 1923
Posted: 22-August-2008 at 11:09am

It's not a timeout issue, as far as I can tell.   I wish I had the answer.  We have been trying to pinpoint it for 2 years now, and could not find a trigger.  Have been having it with IE and Firefox.
Katharina
]]> Fri, 22 Aug 2008 11:09:48 +0000 https://forum.productcart.com/placing-an-order-for-a-customer_topic1923_post6480.html#6480 <![CDATA[Placing an order for a Customer : I think the problem is actually...]]> https://forum.productcart.com/placing-an-order-for-a-customer_topic1923_post6479.html#6479 Author: DMC1
Subject: 1923
Posted: 22-August-2008 at 10:53am

I think the problem is actually regarding the browser losing the customer session.
 
(My initial post mentions how items can be added to the cart on behalf of a customer but then when "checking out", the cart displays an empty message.)
 
At some point the browser loses or cannot recognize that the customer session is active.  For some reason, when I use IE, I don't seem to have this problem though this seems to be the opposite effect for some other users.
 
If any one has any advice on how to fix this, please send it on!
]]> Fri, 22 Aug 2008 10:53:33 +0000 https://forum.productcart.com/placing-an-order-for-a-customer_topic1923_post6479.html#6479 <![CDATA[Placing an order for a Customer : Hi everyone! When a customer places...]]> https://forum.productcart.com/placing-an-order-for-a-customer_topic1923_post6470.html#6470 Author: ProductCart
Subject: 1923
Posted: 21-August-2008 at 6:36pm

Hi everyone! When a customer places an order (or you on behalf of a customer), the customer session is NOT ended. This is by design as the customer may want to click on the link to view the printer friendly version of the order, or do other order-specific things such as sending a message through the Help Desk.

To avoid any customer session issue, log out the customer after the order has been placed. Nothing needs to be done on the Control Panel side. That is: from the order completion page (orderComplete.asp), click on any link (e.g. in your navigation) to get to the customer account menu page (custpref.asp) and then click on the logout link to log the customer out.
]]> Thu, 21 Aug 2008 18:36:07 +0000 https://forum.productcart.com/placing-an-order-for-a-customer_topic1923_post6470.html#6470 <![CDATA[Placing an order for a Customer : We discovered this problem also...]]> https://forum.productcart.com/placing-an-order-for-a-customer_topic1923_post6469.html#6469 Author: cpgmar
Subject: 1923
Posted: 21-August-2008 at 6:06pm

We discovered this problem also and figured out by experience that you have to go to the "start shopping" button first.  Also, make sure you open a new browser between customers or you can enter an order for the previous customer!  Log out after entering the completed order and either close the browser completely or before you enter any new order, refresh the page and double check the account information.  You may even need to refresh the page again at checkout as addresses may come in again from the previous. 

If someone could explain what the proper procedure is for this, I would appreciate it. 
]]> Thu, 21 Aug 2008 18:06:58 +0000 https://forum.productcart.com/placing-an-order-for-a-customer_topic1923_post6469.html#6469 <![CDATA[Placing an order for a Customer : Actually the other way around....]]> https://forum.productcart.com/placing-an-order-for-a-customer_topic1923_post6461.html#6461 Author: katharina
Subject: 1923
Posted: 20-August-2008 at 4:23pm

Actually the other way around.  I had it more often with Internet Explorer.  I now use Firefox, but still have it occasionally. 
Katharina
]]> Wed, 20 Aug 2008 16:23:40 +0000 https://forum.productcart.com/placing-an-order-for-a-customer_topic1923_post6461.html#6461 <![CDATA[Placing an order for a Customer : Thank you for your expedient input. I...]]> https://forum.productcart.com/placing-an-order-for-a-customer_topic1923_post6459.html#6459 Author: DMC1
Subject: 1923
Posted: 20-August-2008 at 3:20pm

Thank you for your expedient input.
 
I just tried to use IE instead of Firefox and it seemed to work there instead.  When you get the error, are you using Firefox?
 
Maybe its best to use IE instead for this type of action (placing an order for a customer).
 
Thank you!
]]> Wed, 20 Aug 2008 15:20:06 +0000 https://forum.productcart.com/placing-an-order-for-a-customer_topic1923_post6459.html#6459