ProductCart Shopping Cart Software Forums : Orders Appear as Junk Mail https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sun, 12 Apr 2026 03:21:05 +0000 Mon, 07 Jul 2008 11:13:09 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=1800 <![CDATA[ProductCart Shopping Cart Software Forums]]> https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ <![CDATA[Orders Appear as Junk Mail : Many email systems have the ability...]]> https://forum.productcart.com/orders-appear-as-junk-mail_topic1800_post5923.html#5923 Author: Hamish
Subject: 1800
Posted: 07-July-2008 at 11:13am

Many email systems have the ability to "whitelist" email addresses - assuming the emails get through any external filters in the first place.

Has your client accidentally flagged an email as "spam" - or carried out a mass email campaign causing others to do the same? Another consideration - might the order emails contain words that would trigger spam filters? - For example it could be as simple as the words "order" and "store"  acting as triggers if a spam filter is badly configured.
Fundamentally though,  as others have said, it's not really a ProductCart issue.
]]> Mon, 07 Jul 2008 11:13:09 +0000 https://forum.productcart.com/orders-appear-as-junk-mail_topic1800_post5923.html#5923 <![CDATA[Orders Appear as Junk Mail : This is without doubt something...]]> https://forum.productcart.com/orders-appear-as-junk-mail_topic1800_post5914.html#5914 Author: intour
Subject: 1800
Posted: 07-July-2008 at 5:05am

This is without doubt something to do with your email settings. The SMTP server settings must be correctly set up otherwise the mails will get treated as spam. By that I mean not just in Productcart but on the mail server itself - correct SPF records etc.

A O Hell is another matter altogether - they are a law unto themselves when it comes to deciding what email they will and won't allow you to see.
 
Nigel


Edited by intour - 07-July-2008 at 5:06am]]> Mon, 07 Jul 2008 05:05:54 +0000 https://forum.productcart.com/orders-appear-as-junk-mail_topic1800_post5914.html#5914 <![CDATA[Orders Appear as Junk Mail : This has typically nothing to...]]> https://forum.productcart.com/orders-appear-as-junk-mail_topic1800_post5907.html#5907 Author: ProductCart
Subject: 1800
Posted: 06-July-2008 at 11:21am

This has typically nothing to do with ProductCart. The issue must be either with the SMTP server used to send those messages or the domain name associated with those e-mail accounts: they might be black-listed (or otherwise penalized). Here you can do an IP check to see if a server is blacklisted.

http://www.mxtoolbox.com/blacklists.aspx
]]> Sun, 06 Jul 2008 11:21:08 +0000 https://forum.productcart.com/orders-appear-as-junk-mail_topic1800_post5907.html#5907 <![CDATA[Orders Appear as Junk Mail : On a recent cart most of the orders...]]> https://forum.productcart.com/orders-appear-as-junk-mail_topic1800_post5902.html#5902 Author: rmeinhart
Subject: 1800
Posted: 06-July-2008 at 10:03am

On a recent cart most of the orders and registrations are going into my Junk Mail folder. Also, these emails are also going to my client who has an AOL account and they don't always reach him.
 
Any suggestions?
]]> Sun, 06 Jul 2008 10:03:12 +0000 https://forum.productcart.com/orders-appear-as-junk-mail_topic1800_post5902.html#5902