ProductCart Shopping Cart Software Forums : No Sales or Support Today https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sat, 11 Apr 2026 11:37:56 +0000 Mon, 18 Feb 2008 17:14:04 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=1385 <![CDATA[ProductCart Shopping Cart Software Forums]]> https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ <![CDATA[No Sales or Support Today : Thank you for the prompt response....]]> https://forum.productcart.com/no-sales-or-support-today_topic1385_post4134.html#4134 Author: jprance
Subject: 1385
Posted: 18-February-2008 at 5:14pm

Thank you for the prompt response.  What if I have 5 ecommerce sites that I'm interested in moving to Product Cart software, is there a fee per license? Can anyone give insight as to how Product Cart stacks up against Volusion?

Thanks, Jason

Originally posted by earlyimp earlyimp wrote:

Hi Jason,

Thank you for your interest in ProductCart.  We do offer pre-sales phone consultations, but all technical support is done through our on-line support form.  This allows customers to provide us with the necessary information to investigate or troubleshoot their ticket.

Our "stated" support policy is that we will reply to support tickets within 4 business hours (US - PST), HOWEVER.... we typically get back to customers much more quickly and operate very close to 24/5 (during the week) & 2/16 (on weekends).

Please let us know if you have any other questions.  Since there was no message left on our voice mail, we are unable to call you back.

]]> Mon, 18 Feb 2008 17:14:04 +0000 https://forum.productcart.com/no-sales-or-support-today_topic1385_post4134.html#4134 <![CDATA[No Sales or Support Today : Hi Jason, Thank you for your...]]> https://forum.productcart.com/no-sales-or-support-today_topic1385_post4133.html#4133 Author: ProductCart
Subject: 1385
Posted: 18-February-2008 at 5:07pm

Hi Jason,

Thank you for your interest in ProductCart.  We do offer pre-sales phone consultations, but all technical support is done through our on-line support form.  This allows customers to provide us with the necessary information to investigate or troubleshoot their ticket.

Our "stated" support policy is that we will reply to support tickets within 4 business hours (US - PST), HOWEVER.... we typically get back to customers much more quickly and operate very close to 24/5 (during the week) & 2/16 (on weekends).

Please let us know if you have any other questions.  Since there was no message left on our voice mail, we are unable to call you back.

]]> Mon, 18 Feb 2008 17:07:46 +0000 https://forum.productcart.com/no-sales-or-support-today_topic1385_post4133.html#4133 <![CDATA[No Sales or Support Today : Hi Everyone,I&#039;m considering...]]> https://forum.productcart.com/no-sales-or-support-today_topic1385_post4132.html#4132 Author: jprance
Subject: 1385
Posted: 18-February-2008 at 4:48pm

Hi Everyone,

I'm considering making a purchase of this software but have become a bit scared that I'm calling on a Monday and have been directed to voicemail when trying to reach sales or support.  Is Tech Support 24/7? Can anyone give me some guidance? Thanks.

Jason
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