I've been using Product Cart for several years now.  I was going back and forwards between this product and two others (at higher cost).  I have to say I'm glad I choose product cart.  Years back it had a minor issues with search engine friendliness, but I knew about.  Early Impact was quite open about it.  It was not perfect either, but it was very close, and lets face it none of the others were perfect either.  The selling point was the price of Product Cart.  I'm a small business owner and cannot afford to spend big bucks.  So I went for it, even spend the 50 bucks to have it installed.  A steal in my point of view, since I'm not a professional when it comes to programming and setting up a server.  I think a month later they found a solution for the search engine friendliness.  Followed by numerous improvement with free upgrades.  I had a problem with one upgrade that had to do with my host's server and something they did not think of at Early Impact.  I did open a support ticket and they fixed it within one hour!  They have always been polite and willing to help over the years.  Not just me, but others posting questions in the forum.  I've been recommending them since.  I understand the issue with giving free support.  It is costly in the long run to offer free support, especially if someone want's it for all kind of little things that may be enplained here in the forum or in tutorials they post.  Charging for this service would be acceptable, perhaps giving up to x numbers for free per year and charge after that.  Obviously I prefer for free.  LOL 

Katharina

To clarify our support policy, it is NOT unlimited support for life.  In fact, our End User License Agreement (EULA) is very clear about this in section 2.1.  Here is the actual paragraph:

2.1 Technical Support

Technical support documents and answers to frequently asked questions related to the use of the Software are available free of charge to all licensed users of the Software on Early Impact's Web site located at: http://www.earlyimpact.com/productcart/support.  On Software purchased directly from Early Impact, technical support is provided by Early Impact via e-mail on a "best effort" basis.  Currently, Early Impact does not charge for technical support. However, by accepting this End User License Agreement, Licensee acknowledges that Early Impact may not be able to or wish to continue offering technical support free of charge, and might start charging a fee for this service. In addition, Early Impact does not provide free telephone support on the Software and Early Impact does not provide free technical support for Software purchased through a reseller. Early Impact does not provide any technical support on any feature of the Software that Licensee has either directly modified, or whose operation is in any way affected by such modifications.

The fact is that support is a very costly aspect of a business like this, and there is a strong possibility in the future that free support will only be available for the first 90 days after purchase.  After that, it will be based on a per incident basis, but there would never be a charge if the issue is related to a bug in ProductCart.

I also was interested in aspdotnetstorefront.com. But after playing with the back end of both Productcart and asp I decided that Productcart was just a lot easier to use and that was what I was looking for.

I am not a designer or developer, so I can't comment on these topics.

Chris