ProductCart Shopping Cart Software Forums : Processing Exchanges https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sat, 11 Apr 2026 18:38:44 +0000 Mon, 25 Feb 2008 08:05:27 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=1266 <![CDATA[ProductCart Shopping Cart Software Forums]]> https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ <![CDATA[Processing Exchanges : The Stone Edge Order Manager (...]]> https://forum.productcart.com/processing-exchanges_topic1266_post4190.html#4190 Author: Barney Stone
Subject: 1266
Posted: 25-February-2008 at 8:05am

The Stone Edge Order Manager (www.StoneEdge.com/OrderManager.htm), which is now compatible with ProductCart, includes an extensive system for dealing with returns, exchanges and RMAs. You can find details in our Knowledge Base at http://www.stoneedge.com/help/OM_DOC/view_order/rmas/Returns .htm

 

]]> Mon, 25 Feb 2008 08:05:27 +0000 https://forum.productcart.com/processing-exchanges_topic1266_post4190.html#4190 <![CDATA[Processing Exchanges : You can use the original order;...]]> https://forum.productcart.com/processing-exchanges_topic1266_post4181.html#4181 Author: scarlettscloset
Subject: 1266
Posted: 22-February-2008 at 4:08pm

You can use the original order; however, we have found that the audit trail is stronger if we track each transaction separately. So when the item is returned, I zero out the original order; create a new order for the same customer with the exchange merchandise in it and report both at the end of the month.

Pamela
]]> Fri, 22 Feb 2008 16:08:03 +0000 https://forum.productcart.com/processing-exchanges_topic1266_post4181.html#4181 <![CDATA[Processing Exchanges : I searched here in the forum for...]]> https://forum.productcart.com/processing-exchanges_topic1266_post3800.html#3800 Author: Jackalope
Subject: 1266
Posted: 08-December-2007 at 1:42pm

I searched here in the forum for how others deal with processing exchanges but came up empty handed. How do PC store owners process exchanges? I have an order that contains multiple items and now I have received only one of the items for exchange (a partial return). I went through the RMA process in order to accept the return from the beginning and I have changed the RMA information to indicate that one item has been returned. But in order to process this return as an exchange and not credit the customers account, do I need to create another order with the new item details and zero out the balance due? This new order will have a new order number when it should just be a modification of the original order. Is this the only way to utilize PC's built in shipping manager?

But now that I'm thinking about it and looking at the control panel, should I just edit the original order, change the quantity for the returned item to zero, add to the order the new product they would like in exchange, recalculate shipping charges and update the order?

Thanks in advance for helping to explain this process.

Kindest Regards

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